Firmware & Beta Operations Coordinator - Beta Operations & Robotics

job summary:
This is a full-time contractor Technical Project Manager (TPM) position based out of Needham, MA (requiring at least 3 days onsite weekly), supporting the Robotics division. The position is primarily focused on orchestrating Beta testing operations, coordinating firmware releases, and driving project alignment across complex, interconnected workstreams.

Working across a highly matrixed, global organization, the TPM acts as the central operational hub connecting external testers with internal hardware, firmware, software, QA, product, and logistics teams. The primary objective is to translate technical requirements into organized execution plans, triage issues, track timelines and blockers, and turn testing data into actionable insights for both new product launches and sustaining product enhancements.

 
location: Needham, Massachusetts
job type: Contract
salary: $25 - 35 per hour
work hours: 9am to 5pm
education: Bachelors

responsibilities:



Beta Operations Management: Coordinate end-to-end Beta operations, including managing tester communications, distributing surveys, reviewing user feedback, and handling logistical workflows for parts, hardware replacements, and product returns.

Release & Execution Coordination: Support robotics program workflows by coordinating firmware releases, tracking project timelines, identifying dependencies, managing critical milestones, and executing follow-up actions.

Issue Triage & Documentation: Maintain Jira tickets and project documentation; coordinate structured issue triage sessions and track technical bugs/issues through resolution.

Cross-Functional Communication: Serve as a central communication link between external beta testers and internal cross-functional teams, including Product Development (PD), Hardware, Firmware, Software, QA, and Logistics.

Reporting & Data Analysis: Maintain progress trackers and turn raw testing and technical data into clear, actionable updates; deliver regular status reports highlighting progress, risks, and blockers to maintain visibility across interconnected workstreams.

Program Alignment: Partner with engineering, quality, product, and operations teams to translate technical requirements into actionable execution plans, maintain program structure, and keep deliveries on schedule across both new product development (NPD) and ongoing product improvements.

qualifications:
Required Skills & Experience

Tool Proficiency: Advanced proficiency in Microsoft Excel.

Core Competencies: Strong organizational abilities, clear written and verbal communication skills, and proactive follow-through.

Work Style & Mindset:

A hands-on, "can-do" approach with an eagerness to learn.

Demonstrated ability to navigate ambiguity, connect dots across complex systems, and maintain momentum when priorities shift.

Confidence and poise to facilitate challenging conversations across diverse teams.

Preferred Qualifications

Domain Experience: Prior experience in technical project coordination, testing operations, or technical support.

Technical Tools: Hands-on experience with Jira and Confluence.

Language Skills: Fluency in Mandarin.

skills:
beta testing,data analysis,firmware,new product development,Technical Project Management,Robotics,testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.