Strategic Account Manager Job Description Template
Our company is looking for a Strategic Account Manager to join our team.
Responsibilities:
- Coordinate with Customer Success team to get customer feedback on product improvements;
- Create and conduct proposal presentations and RFP responses;
- Other duties as assigned;
- Develops and executes sales plans and coordinates sales efforts to achieve new customer revenue and existing customer up-sell revenue targets;
- Tracks and maintains all prospect and client activity in Salesforce.com;
- People Development – Contributes to the growth, development and positive experience of the sales team;
- Developing relevant marketing reports and client facing account proposals with the support of cross functional teams;
- Effectively maintain sales pipeline data and activity reports, providing management with accurate sales forecasts;
- Frequently communicate both written and verbal with vendor and internal customer(s) to exchange accurate information regarding business needs;
- Collaborate with marketing, sales teams and product owner to share account knowledge and execute on sales strategies;
- Management and ownership of enterprise and strategic client accounts, ensuring 100% customer adoption and success;
- Articulate and able to engage in conversation with senior executives about the benefits of Lab49 Consulting solutions for their organization;
- Work closely with all levels of client organizations to uncover opportunities for growth within their business;
- Direct complex sales cycles-including account mapping, development of high level relationships, account strategies, and business cases;
- Represent SmartBear to the customer in all sales-related matters and understand the customer’s business, product requirements, and industry challenges.
Requirements:
- BA/BS Degree or equivalent business experience;
- A strong foundation for strategic and tactical selling of a solution sale;
- Bachelor’s degree;
- Valid driver’s license;
- Highly adept at navigating complex organizations and building relationships;
- Strong sales performance track record;
- Comfortable in a fast-paced technology company, start-up experience is a plus;
- Understanding of revenue generating metrics, experience in a SaaS organization is a plus;
- Experience in supporting and managing complex client relationships while discovering opportunities for revenue growth;
- Demonstrated listening and negotiation skills;
- Knowledge of third-party data sources and sales tactics to identify ideal prospects within accounts;
- 5+ years of prior experience in technical sales, industrial distribution, systems integration or an engineering firm;
- Global sales experience;
- 3+ years’ prior relevant enterprise level account management or sales experience at SaaS software company;
- Experience and success with team selling.