Customer Development Manager

Customer Development Manager Job Description Template

Our company is looking for a Customer Development Manager to join our team.


  • Directs Customer Development Specialists to meet ongoing customer requirements;
  • Conduct needs assessment calls with specific prospects;
  • Achieve by meeting or exceeding sales support quotas by qualifying prospects;
  • Responsible for customer success in maximizing the value of Egnyte’s solutions;
  • Partner and grow client relationships;
  • Manages priorities and activities to achieve Business Unit goals;
  • Ensures that projects are completed as scheduled and provides timely communication and updates to business leaders, sales, and customers;
  • Key point of contact for field resources and customer as it relates to customer development projects;
  • Schedule online product demonstrations;
  • Develop in-depth knowledge of Egnyte’s products and services, their functionality and applications in customer learning and development initiatives;
  • Act as the subject matter expert in the features, benefits and application of Egnyte’s products and services;
  • Maintain accurate and up-to-date records;
  • Ensure Egnyte’s success in the retention and growth of account revenue;
  • Meet and exceed quotas utilizing a formal understanding of Solution/Consultative Selling;
  • Collaborate, develop and strategize account plans with members of other Egnyte teams.


  • Experience with SAP & Business Objects is strongly preferred;
  • Excellent written / verbal communication skills to interact internally and externally with senior level corporate management;
  • Bachelor’s degree or the equivalent combination of other post-secondary education;
  • Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal;
  • Understanding of and past experience working with Corporate Accounts;
  • Ability to present to and interact with customers and account managers;
  • Passion for working with emerging technologies and an ability to understand new technical concepts;
  • Strong influencing skills;
  • High level of business maturity and ability to work within a matrix organization;
  • Sales experience in a technology-oriented field;
  • Knowledge of CRM software packages and proficiency in Microsoft Office products;
  • Proven ability to prospect and manage a designated territory to maximize revenue growth;
  • Must understand and know how to leverage each stage in the sales cycle to advance the sale;
  • Business and category knowledge;
  • 6 months – 2 years of proven sales track record.