Retail Associate

Retail Associate Job Description Template

Our company is looking for a Retail Associate to join our team.


  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager;
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display;
  • Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition;
  • Maintain all Candy Making equipment and supplies in good working order, and know all recipes;
  • Provide exceptional Guest service;
  • Maintain the stockroom in a clean and orderly fashion;
  • Keep knowledge level current of all fountain products and their required preparation;
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities;
  • Perform “Semi-Table Service” function as part of overall Guest Satisfaction;
  • Work as a “Topper” or “Scooper” as needed;
  • Frequently lift/carry up to 25 lbs;
  • Assist in seasonal inventory control;
  • Attend all training as appointed by Store Manager;
  • Introduce promotions and opportunities to customers;
  • Direct customers to merchandise within the store.


  • Either prior experience in a retail environment or a solid background with scuba are required;
  • Availability to work onsite with a flexible schedule often including evenings and weekends;
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store;
  • Must be able to work weekends and nights from early November to December 24;
  • Must be able to view a computer screen regularly;
  • Must be over 18 years old;
  • Capable of counting money and making change (Basic understanding of Square POS is a plus );
  • Ability to use hand truck, cart, box cutter, ladder, label maker and cleaning supplies;
  • Excellent verbal communication and customer service skills;
  • Some positions will require carrying items in excess of 10 pounds and up to 50 pounds;
  • Good time management skills;
  • Stocking of meals, beverages and supplies;
  • Ability to maintain energy and personality on the phone with customers, and multitasking with f2f sales and help over the phone;
  • Ability to occasionally push, pull and lift more than 25 pounds;
  • Ability to provide superior customer service to all visitors of Santa.