Head of Department Legal Compliance (m/w/d)

At Dutch Bros Coffee, we are more than just a coffee company. At Dutch Bros, we bring high energy, massive smiles, and genuine human connection to everything we do— and the Legal Department is no exception! We are seeking a dynamic, detail-obsessed, and customer-service minded Legal Department Coordinator to be the operational heart of our growing legal team.

As a key member of the Company’s growing Legal team, you’ll act as the central traffic controller for the entire department by providing the administrative and operational support that keeps the department running efficiently day-to-day. This role serves as the primary point of contact for the Legal Department’s general email inbox and internal Business Portal (the “Legal Front Door”) intake queue. Key responsibilities include intake and triage of incoming legal matters, managing registered agent portal notifications, processing physical and outgoing mail/shipping, supporting invoice reconciliation, coordinating the Chief Legal Officer’s (CLO) calendar, and organizing department meetings and events.

Working closely under the direction of paralegals and attorneys, this role ensures all incoming legal matters are triaged, prioritized, and routed efficiently. This position requires strong organizational skills, sound judgment, a strict commitment to confidentiality and legal privilege, and the ability to manage multiple priorities in a fast-paced environment.

Monitor, triage, and respond to routine inquiries in the Legal Department’s general email inbox, routing more complex requests to the appropriate attorney, paralegal, or cross-functional team

Serve as the primary point of contact for the intake, setup, and assignment of all new contracts, legal matters, and general inquiries within the Legal Department’s Business Portal (the” Legal Front Door”)

Serve as the primary administrator for the Company’s registered agent portal; actively monitor and ensure formal acknowledgement of all incoming Service of Process (“SOP”) notifications and legal notices for timely intake

Coordinate Legal Department meetings, including scheduling, setting up virtual/in-person logistics, distributing agendas, and capturing notes and action items

Support planning and coordination of Legal Department events, such as team lunches, celebrations, and other engagement activities

Mail & Shipping

Receive, sort, and distribute all incoming physical mail and packages for the Legal Department, including time-sensitive items such as service of process, as directed by paralegals and attorneys

Prepare, process, and coordinate outgoing mail and shipments for the Legal Department, including tracking and confirming delivery

Scan and file incoming and outgoing correspondence in accordance with the department’s document retention protocols

Legal Spend & Invoice Support

Support legal spend management and invoice reconciliation for the Legal Department, including logging, coding, and matching invoices to matters or budget lines

General Administrative Support

Support the collection and routing of document signatures, including manual, notary, and electronic signatures

Assist with the preparation and formatting of department reports, presentations, and other materials as requested

Assist with processing form documents and basic agreements for signature (e.g., NDAs, contractor, and vendor agreements)

Maintain state Bar license and CLE compliance for company attorneys to ensure active status and timely renewals

Order and maintain office and department supplies

Provide backup administrative support to other members of the Legal Department during absences or periods of high volume

Identify opportunities to improve administrative processes and workflows within the department

Perform other administrative duties required to maintain the normal course of business

Other special projects as needed

Tech-savvy, with the ability to quickly learn and adapt to new systems and software.

Ethical use of artificial intelligence tools to assist in efficient task completion and process design.

Clear, professional written and verbal communication with attorneys, paralegals, and business partners.

Sound judgment and discretion in handling privilege, confidential, and sensitive information.

Proactive, detail-oriented approach to administrative and operational tasks.

Strong customer-service orientation and responsiveness to internal requests.

Adaptability and comfort managing shifting priorities in a fast-paced environment.

High School Diploma or GED required; 2+ years of general office or administrative experience required; experience within a legal, corporate, or professional services environment preferred

Strong verbal and written communication skills, with the ability to interact professionally with attorneys, paralegals, business partners, and outside vendors, required

Proficiency with standard office technology, including Microsoft 365 (Outlook, SharePoint, Teams, Word, Excel, PowerPoint), Docusign, and video conferencing platforms, required; proficiency with Smartsheet, AI tools (e.g., Claude, Microsoft Copilot) and a basic understanding of matter intake or matter management systems (e.g., Comfortable managing physical mail, shipping, and general office logistics, required

Ability to acknowledge and comply with all corporate policies and procedures, required

This position is based in Tempe, Arizona, with in-office attendance required 4 days per week (Monday-Thursday). Fridays are optional remote workdays.

In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

Must be able to occasionally move or lift office items up to 25 pounds

Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in-office communication tools.

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you’ll enjoy your career with us!

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