Head of Business Partnerships

Overview As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.
Responsibilities Be the primary driver of success for our most strategic accounts, with impact defined by your ability to: Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
Serve as the primary point of contact and internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.
Provide accounts with a contact number for emergencies and be available (or provide an alternative contact) at all times.
Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize performance.
Be prepared to travel to meet with top partners and attend key industry events.

What You Bring To The Table Bachelor’s Degree or equivalent years of experience and High School degree/GED
4-6 years of account management or enterprise account management experience. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
Confident making outbound dials on the phone.
Willingness/ability to travel and speak to restaurants in person.
Work Environment Our hybrid model requires 3 days a week in the office. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees\' needs as well as many benefits and perks that are not listed.
Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.