Director of Insurance Products
Full-time
Faye
Role Description
Faye is seeking a highly experienced Director of Insurance Operations to lead and scale our Insurance Operations function. This role will establish the operating model that underpins all insurance product development and launches - bringing structure, predictability, and accountability to a rapidly evolving environment.
As a key cross-functional leader, you will own the end-to-end insurance operations strategy, ensuring alignment across Product, Partnerships, and Underwriting, and enabling the business to execute efficiently at scale.
Responsibilities
- Own and evolve the operating model for insurance product development and launches
- Build scalable, repeatable processes that enable efficient execution across teams
- Ensure disciplined execution against timelines, dependencies, and launch readiness
- Serve as the primary point of coordination with underwriters on product scope, requirements, and timing
- Establish and enforce clear documentation and operational standards
- Design and implement a structured QA framework for insurance products
- Identify gaps, reduce operational risk, and continuously improve systems and workflows
Qualifications
- 10+ years in insurance, with deep experience in travel insurance
- Proven leadership in building and scaling operational functions or programs
- Strong cross-functional leadership and stakeholder management experience
- Experience working closely with underwriters and external partners
- Highly structured thinker with strong operational and program management discipline
Requirements
- 10+ years in insurance, with deep experience in travel insurance
- Proven leadership in building and scaling operational functions or programs
- Strong cross-functional leadership and stakeholder management experience
- Experience working closely with underwriters and external partners
- Highly structured thinker with strong operational and program management discipline
Vacancy posted 7 days ago
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