Executive Assistant to the CEO

Role Description

We are looking for a highly organized, proactive, and customer-focused Executive Assistant to join Global Team and support our client’s daily operations. In this role, you will serve as the primary coordinator between customers, cleaning contractors, and the CEO. You will manage scheduling, customer communications, contractor onboarding, CRM updates, invoicing support, and executive administrative tasks while helping improve internal systems and operational efficiency. The ideal candidate is detail-oriented, enjoys creating organized processes, and thrives in a fast-paced, service-driven environment.

Key Responsibilities

• Answer inbound customer calls and respond to inquiries professionally
• Deliver exceptional customer service before, during, and after each cleaning service
• Coordinate schedules between clients and cleaning contractors
• Schedule recurring and one-time cleaning appointments
• Track job progress and ensure services are completed on time
• Collect completion photos from cleaning contractors after each job
• Follow up with customers to request reviews and feedback
• Coordinate onboarding for new cleaning contractors
• Maintain accurate contractor and customer records within the CRM
• Create and maintain Standard Operating Procedures (SOPs), company manuals, and training documentation
• Manage the CEO’s calendar, email inbox, and daily priorities
• Assist with invoicing, payment follow-ups, and administrative reporting
• Prepare weekly operational reports and maintain organized documentation
• Coordinate communication between clients, contractors, and leadership
• Track open issues and ensure timely resolution
• Identify opportunities to improve operational processes and customer experience

Qualifications

• Minimum 2 years of experience as an Executive Assistant, Operations Coordinator, Administrative Assistant, or similar role
• Excellent customer service and communication skills
• Experience managing calendars, scheduling, and executive support
• Strong organizational and multitasking abilities
• Experience maintaining CRM systems and operational records
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel)
• Experience with invoicing, payment follow-up, and administrative reporting
• Ability to create documentation, SOPs, and internal processes
• Professional-level English (B2+ or higher)
• Fluent Spanish
• Ability to work independently and manage multiple priorities in a remote environment

Bonus Points for

• Experience in the cleaning, home services, property management, or facilities management industries
• Experience supporting small business owners or entrepreneurs
• Familiarity with scheduling or dispatch software
• Experience creating operational documentation and training materials
• Previous experience working with U.S.-based companies

Benefits

• Competitive compensation
• 100% remote work environment
• Opportunity to work directly with the CEO
• Professional growth within a growing company
• Collaborative and supportive team culture
• Opportunity to help build and improve business operations
• PTO and additional benefits (to be discussed during the hiring process)

Performance Metrics

• Customer satisfaction and service quality
• Timely scheduling and job coordination
• Response time to customer inquiries
• Customer review generation
• CRM accuracy and organization
• Contractor onboarding efficiency
• Timely invoicing and payment follow-up
• Completion of weekly operational reports
• Successful execution of scheduled jobs with minimal operational issues

Working Hours

Monday–Friday | 9:00 AM – 5:00 PM EST

Languages

English & Spanish Required