Payroll Specialist I

Payroll Specialist I

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Payroll Shared Services team in the role of Payroll Specialist I.

We are seeking a personable, detail oriented, and service-minded payroll professional to serve as the first point of contact for IU Health team members calling into our Payroll Shared Services call center. The Specialist I role is primarily focused on inbound call resolution. If you are comfortable on the phone, eager to learn, and thrive in a fast-paced environment, this is a wonderful opportunity to grow your payroll career within a supportive and tight knit team.

Reports to: Manager Payroll

Direct reports: None

Shift: Full time, Monday Friday, hybrid

Location: Indianapolis, IN

The Scope:

This role supports Payroll Shared Services operations for IU Health team members system wide, including:

• Serving as the first point of contact for inbound payroll calls across the organization (50 to 130 calls per day depending on pay cycle)
• Resolving payroll inquiries on the first call by pulling up timecards and payslips in real time
• Creating and managing cases and tickets in the shared services system for issues requiring deeper research and follow-up
• Reviewing, analyzing, and auditing employee hours worked to ensure accurate payment in compliance with IU Health pay practices, policies, and the Fair Labor Standards Act
• Navigating multiple systems simultaneously including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED required.
• Associate's degree or equivalent years of experience preferred.
• Requires 0-3 years of relevant experience; basic payroll experience preferred.
• Requires experience in Microsoft programs (Word, Excel).
• Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (PRSS will pay for certification.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.