Sr. Executive Assistant

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Senior Executive Assistant serves as a trusted partner to the Executive Director of Central Sterile Processing & Supply (CSPS) and the CSPS leadership team, providing comprehensive executive, operational, and administrative support across a complex, multi-site healthcare environment.

This highly visible and influential support role is responsible for helping leaders operate effectively by coordinating priorities, facilitating communication and follow-through, managing information flow, and supporting strategic initiatives across multiple hospitals and departments. The individual will serve as a central point of coordination for leadership activities, helping to ensure operational efficiency, organizational alignment, and timely execution of key priorities.

The successful candidate will operate with a high degree of autonomy, professionalism, discretion, and sound judgment while managing sensitive information and competing priorities. They will be expected to proactively identify opportunities to improve how work is accomplished by leveraging technology, automation, AI-enabled tools, and standardized workflows that reduce administrative burden and support a modern, data-informed leadership operating model.

This role is ideal for an individual who is highly organized, technologically savvy, intellectually curious, and energized by creating systems, improving processes, and helping leaders and teams perform at their highest level.

Primary Responsibilities:
-Develop and maintain executive dashboards, tracking tools, reports, and information management systems that support leadership decision-making, operational visibility, and organizational accountability.

-Actively manage executive communications and information flow by monitoring correspondence, triaging priorities, drafting communications, tracking follow-up actions, and ensuring timely resolution of critical issues.

-Coordinate action item management, project deliverables, and cross-functional initiatives across multiple leaders, departments, and sites to ensure alignment, accountability, and timely execution of organizational priorities.

-Prepare executive briefing materials, presentations, reports, and meeting documentation that synthesize complex information into actionable insights for leadership review and decision-making.

-Identify, implement, and optimize digital workflows, automation solutions, AI-enabled tools, and standardized processes that improve efficiency, reduce administrative burden, and enhance the effectiveness of leadership operations.

-Support strategic initiatives, regulatory readiness activities, organizational integration efforts, and special projects through planning, coordination, stakeholder engagement, process improvement, and project management support.

Qualifications

Experience: Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of Education requirements? No

Experience: Experience as an Administrative Assistant to Executive or Chair/Chief or Senior Leader 5-7 years required

Knowledge, Skills and Abilities:

Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.

Ability to proofread and edit written documents.

Ability to manage more complex phone calls, and give more detailed information, solving more complex issues as appropriate.

Highly proficient in all communication skills (phone, verbal and written).

Ability to handle sensitive information and situations with poise and professionalism.

Strong organizational, coordination and judgment skills.

Ability to prioritize effectively.

Ability to problem solve and troubleshoot.

Ability to analyze a situation and determine best course of action within established guidelines.

Basic math knowledge with some knowledge of bookkeeping.

Advanced understanding and use of medical terminology and comprehension of billing and fiscal information.

Ability to demonstrate good leadership skills in a team environment, including ability to provide guidance, orient, train and assist other administrative staff

Additional Job Details (if applicable)

Department: MGB & BWH Central Sterile Processing & Supply

Schedule: Monday - Friday | 7am to 5pm Flexible Hours | Onsite Tuesdays at BWH and Thursday at MGH| Hybrid

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Hybrid

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.