Customer Success Lead

Job Description

Asper.ai, a Fractal Company, is an AI-powered commercial growth platform designed for the world's leading consumer goods companies. Our mission is to help brands make smarter, faster, and more profitable commercial decisions by combining artificial intelligence, optimization, and decision intelligence.

\n

\n

Consumer goods companies operate in an increasingly complex environment. Every day they make thousands of decisions around demand forecasting, pricing, promotions, assortment, and revenue growth management (RGM). These decisions are often spread across multiple teams, disconnected systems, and spreadsheets, making it difficult to respond quickly to changing market conditions.

\n

\n

Asper brings these decisions together on a single AI-powered platform. Our solutions help customers continuously optimize commercial investments, improve forecast accuracy, accelerate planning cycles, and identify profitable growth opportunities. Rather than relying on intuition or static annual plans, our customers use AI to evaluate multiple business scenarios and make data-driven decisions in real time.

\n

\n

Our Customer Success organization is the competitive advantage. We serve as trusted advisors and transformation partners, not just support. We help enterprises navigate organizational change, build internal capabilities, optimize platform usage, and achieve measurable commercial outcomes. Our approach is deeply consultative and outcome-focused.

\n

\n

If you want to work at a company where customer success is a strategic competitive advantage rather than a cost center, this is the role.

\n

\n

Asper Customer Success Impact

\n

Our Customer Success model focuses on outcome realization across the full customer lifecycle:

\n

\n
• Successful implementations and on-time, on-budget go-lives
\n
• Strong adoption rates and organizational alignment
\n
• Continuous platform optimization and usage growth
\n
• Strategic expansion opportunities aligned with customer needs
\n
• Deep customer relationships and executive partnerships
\n
• Expansion revenue growth through value-driven recommendations
\n
• Long-term, sustainable customer relationships that compound value over time
\n

\n

\n

Why Customer Success Matters at Asper

\n

Success with Asper requires deep domain expertise, change management, and organizational transformation. Our Customer Success team is strategic, not transactional, combining:

\n

\n
• Deep product expertise
\n
• Commercial and RGM domain knowledge
\n
• Change management and organizational strategy
\n
• Business analysis and commercial acumen
\n

\n

\n

Key Responsibilities

\n

\n
• Lead end-to-end client implementation, adoption and value generation for Asper.ai’s RGM platform.
\n
• Partner with CPG clients to define, design, and implement best-in-class RGM strategies.
\n
• Collaborate closely with Asper’s Product, Data Science, Engineering, Sales, and Marketing teams to ensure alignment on client needs and solution delivery.
\n
• Drive Delivery and User Adoption across client engagements.
\n
• Advise CPG clients on framing the problem statement and the preferred way to solve it to generate meaningful value
\n

\n

\n

What We are Looking For

\n

\n
• 7-12 years of experiencein Customer Success or Consulting within the CPG RGM analytics.
\n
• Functional expertise / experience in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning.
\n
• Proven experience leading client delivery for CPG, SaaS-based analytics or AI-driven solutionsor Analytics Engagement
\n
• Demonstrated ability to engage and influence senior stakeholders (VP/C-level) and lead strategic discussions.
\n
• Strong analytical, problem-solving, and data-driven decision-making skills.
\n
• Ability to translate client needs into actionable product development inputs and influence roadmap priorities
\n
• Sufficient proficiency in Data Science frameworks to drive the first level of discussion with the client stakeholders
\n

\n

\n

Leadership Qualities

\n

\n
• Customer-first mindset - deeply committed to understanding and solving customer challenges across their entire journey
\n
• Strategic thinker who connects platform capabilities to measurable business outcomes
\n
• Lifecycle thinker - understands that implementation, adoption, and expansion require different approaches
\n
• Strong communicator - fluent in both business and technical languages with diverse stakeholders
\n
• Change agent - comfortable navigating complex organizational dynamics and driving transformation
\n
• Data-driven - makes decisions based on insights, metrics, and business analysis
\n
• Collaborative - works effectively across product, sales, engineering, and marketing teams
\n
• Intellectually curious - passionate about learning new industries and business models
\n
• Business-minded - understands commercial strategy, ROI, and revenue opportunity
\n

\n

\n

Why Asper.ai

\n

Shape how leading enterprises make critical commercial decisions—at every stage of their transformation journey. Work with transformational customers from launch through expansion. Master the full arc of enterprise customer success. Build expertise in commercial strategy and enterprise transformation across multiple industries. Directly impact customer success and company revenue growth. Join a team that values partnership, continuous learning, and customer outcomes at scale.

\n

\n

\n
• Partner with Fortune 500 enterprises across their entire transformation journey
\n
• Become a trusted advisor to C-suite executives and commercial leadership teams
\n
• Drive measurable business outcomes that directly impact customer success and company growth
\n
• Work with a platform that delivers proven commercial impact across multiple industries
\n
• Collaborate across product, engineering, sales, and marketing teams
\n
• Build deep expertise in commercial strategy and enterprise transformation
\n
• Opportunity to grow into customer success leadership and account management roles
\n
• See the full arc of customer transformation—from struggle to success to growth
\n

\n

\n

Pay:

\n

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the starting base salary for this role is $165,000, with potential for a higher base depending on experience level, skills, and overall fit for the position. This role is also eligible for a performance-based bonus tied to achieving sales goals related to new client acquisition and project growth.

\n

\n

Benefits:

\n

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

\n

\n

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.