Account Manager, Mid Market

Account Manager

Airwallex is seeking an experienced Account Manager to join our growing Mid-Market team. As an integral part of our commercial organization, you will be responsible for cultivating and expanding strong relationships with our Mid-Market clients in the US. You will play a pivotal role in enhancing customer satisfaction, driving account growth through cross-sell and upsell, and positioning Airwallex as the leading global financial platform for mid-market companies with complex cross-border financial operations. You will be part of a small, high-impact team and a driving force in helping us expand the US market.

This role is based in New York City.

Responsibilities:

• Develop and maintain deep relationships with key stakeholders within your assigned accounts
• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
• Become an expert on the Airwallex product suite, specifically our Spend Management product
• Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
• Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing
• Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health
• Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities
• Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business

Minimum qualifications:

• 4+ years of experience in account management, partnership or sales, within fintech or high growth SaaS industries
• Strong understanding of spend management products, including corporate cards, expense management, account payable and procure to pay solutions, and accounting automation.
• Proven track record of building and maintaining strong client relationships
• Excellent communication and presentation skills, both verbal and written
• Ability to identify, analyze, and resolve client issues efficiently and effectively
• Proficiency in Salesforce or similar CRM tools
• Strong analytical skills and ability to interpret complex data to prioritize accounts and identify growth opportunities

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.