Office Manager

Job Title

Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia we deliver the full continuum of outpatient care within one seamless connected system. Our diverse team of medical specialists offers a wide range of treatment services covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens we integrate environmental, social, and governance (ESG) considerations into our business practices ensuring that we positively impact the healthcare companies we serve our employees and the communities we reach.

Job Duties

Oversee daily operations of medical office

Maintain on-site presence during business hours

Hire, train, and supervise all location support staff (excluding doctors)

Post patient charges and payments

Verify patient information including insurance status

Maintain schedules for doctors, patients, and staff

Inventory and order medical and office supplies

Tabulate payroll and track PTO time

Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing fee slips, mail correspondence, etc.

Maintain appropriate office records including OSHA employee files, maintenance, etc.

Ensure proper staffing of office performing any and all duties as needed

Interface with other departments including billing, MIS, marketing, human resources, and offices

Perform other duties and assignments as directed and/or as necessary

Maintain office in neat, clean, orderly fashion

Dispense medications and maintain proper documentation

Maintain monthly goals

Hold weekly staff meetings and maintain proper documentation

Complete weekly stats on prepared spreadsheets

Uphold the company’s mission to provide exceptional patient care and leads in a way that aligns with the company’s ESG goals

If considered a coverage/floating Office Manager travels to any office within one’s region (example Pennsylvania market or Greater Baltimore market)

Minimum Requirements

High school diploma or GED equivalent

2 years medical office experience preferred

Knowledge of computers and medical office procedures

Additional Skills/Competencies

Excellent verbal and written communication skills

1-2 years supervisory experience

Problem solving and organizational skills

Types 40+ WPM

Knowledge of insurance, workers compensation, and personal injury

Certification such as Chiropractic Assistant, Medical Assistant, or Radiological Technologist

Ability to effectively interact with doctors, attorneys, patients, and co-workers

Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state, or local laws.