Retail Operations Assistant

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Retail Operations Assistant supports the execution and coordination of initiatives across Global Retail Operations, with a primary focus on the planning and management of the corporate and retail uniforming program across global markets.

This role is responsible for coordinating the end-to-end uniforming process, including inventory planning, forecasting, ordering, allocation, distribution, and replenishment, while ensuring a consistent brand presentation across corporate offices and retail locations worldwide. In addition, the Retail Operations Assistant provides project management and organizational support for cross-functional initiatives, including logistics coordination, helping maintain project timelines, coordinate stakeholders, track deliverables, and improve operational processes. This individual will work cross-functionally across corporate departments to help ensure programs and projects are executed efficiently, accurately, and in alignment with business priorities.

KEY RESPONSIBILITIES

1. Uniform & Wardrobing Management

• Coordinate the end-to-end corporate and retail uniforming program across global markets, ensuring consistency with brand standards and business requirements.
• Manage seasonal uniform planning, forecasting, ordering, employee allocations, distribution, replenishment, exchanges, and returns.
• Coordinate employee sizing collection, new-hire outfitting, seasonal wardrobe updates, and ongoing uniform requests across corporate offices and retail locations.
• Maintain accurate inventory records, sizing information, allocation trackers, order logs, and distribution documentation.
• Monitor inventory levels, product availability, and uniform usage to anticipate demand and identify replenishment needs across markets.
• Partner with cross-functional teams and regional stakeholders to align uniform requirements with product availability, employee needs, budgets, and seasonal timelines.
• Track uniform-related expenses, purchase orders, invoices, and budget utilization in partnership with Finance.
• Communicate uniform guidelines, ordering procedures, deadlines, and program updates to corporate employees and retail teams globally.
• Identify opportunities to improve uniforming processes, inventory management, cost efficiency, and the overall employee experience.

2. Project Management & Coordination

• Support the planning, coordination, and execution of projects and initiatives across Global Retail Operations.
• Maintain project plans, timelines, trackers, action logs, and supporting documentation to ensure clear ownership and accountability.
• Coordinate meetings, prepare agendas, document key decisions, and follow up with stakeholders across regions on outstanding actions and deliverables.
• Partner with cross-functional teams and external vendors to coordinate project requirements, gather information, and manage deadlines.
• Assist with the rollout of new processes, operational initiatives, and updates across global retail teams and relevant business partners.
• Prepare presentations, project updates, communications, and other materials to support planning and execution.
• Monitor project milestones, proactively identify potential delays or obstacles, and escalate issues as appropriate.
• Ensure project documentation and shared resources remain accurate, organized, and accessible.

3. Operational Organization & Process Improvement

• Develop and maintain standard operating procedures, process guides, trackers, and documentation to support consistent execution across global markets.
• Organize and consolidate information across stakeholders to improve visibility into project status, timelines, and outstanding deliverables.
• Support reporting and analysis to inform operational planning, inventory decisions, and process improvements.
• Identify opportunities to streamline workflows, improve organization, and establish repeatable processes.
• Collaborate with regional teams and global counterparts to support alignment, share best practices, and maintain consistency across relevant programs.

THE IDEAL CANDIDATE

• 1-2 years of experience in retail operations, project coordination, merchandising operations, or a related function
• BS/BA in business administration, supply chain management or relevant field
• The ideal candidate is highly organized, detail-oriented, and proactive, with strong analytical and communication skills and the ability to manage and collaborate on multiple priorities in a fast-paced luxury fashion environment.
• Proficienct in Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to work independently, anticipate needs, and follow through on deliverables with minimal supervision.
• Interest in luxury fashion, brand presentation, and the operational needs of a global retail organization.

WHAT WE OFFER YOU

• Competitive compensation. Salary Range is $70,000 - $75,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
• Comprehensive benefits package
• Thom Browne Classic Uniform
• Hybrid work schedule
• 401(k) company match
• Diverse and inclusive working environment