Account Manager North America

Role Overview Planon North America is looking for key account managers to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and communications with clients, proactively respond to client needs, advise and guide clients on their smart workplace technology journey, and serve as a resource for additional solutions that serve our clients’ best interests. You will be the first line of accountability for client satisfaction and growth. The successful candidate for this position is a dynamic, independent thinker, who is able to understand our client’s business needs, anticipate client requirements, and provide swift resolution to any client issues or demands. As the face of Planon to our customers, your role is critical to our ongoing growth and success! Key Responsibilities Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction; Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc. Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services; Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer; Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities; Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities. Qualifications A company is nothing without its people. Our diverse group of employees is the heart of our culture and the key to our collective success. To be successful in this role, you will need to be pro‑active, intuitive, and results‑driven. A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS). You are customer‑centric and detail‑oriented. You are entrepreneurial and consultative. You have experience working with large enterprise clients. You have experience working with cross functional teams with delivery on solutions. Based in North America (East‑coast based). Benefits A healthy work‑life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world‑leading clients and extraordinary experiences. Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Job Location North America, Boston (braintree) Experience Required 5‑10 years #J-18808-Ljbffr PLANON