Technical Support Analyst

IT Support Analyst- Business ApplicationsBuffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 125 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands.The IT Support Analyst – Business Applications is responsible for providing first-level support and operational assistance for core enterprise systems. This role plays a key part in ensuring system reliability, resolving routine issues, and supporting end users across the organization. The analyst will work closely with internal teams and external vendors to maintain efficient system performance and support business operations.Essential FunctionsApplication Support & Issue ResolutionTicket Management & TriageVendor CoordinationUser Support & CommunicationDocumentation & Process ImprovementEscalation SupportOther Duties and ResponsibilitiesMust exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.Ensure that every reasonable precaution is taken to protect the Company from possible damage, theft, or other liabilities.Ensure that every reasonable precaution is taken to protect the safety of employee-partners, self, customers, Buffalo Rock property, and customer property.Honor and follow through on all business commitments.Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."Live Buffalo Rock's Core Values:Committed to serving our communities.Customer success drives our success.Integrity matters.Obsessed with continuous improvement.We care for each other.Win the day.CompetenciesAnalytical Skills - Ability to use thinking and reasoning to solve a problem.Communication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely.Customer Oriented - Ability to take care of the customers' needs while following company procedures.Detail Oriented - Ability to pay attention to the minute details of a project or task.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Team Oriented – Willingness to work with others in department to provide the best possible service.Supervisory ResponsibilitiesNoneWork EnvironmentOffice / Administrative: This role is performed in a professional office environment with standard office equipment such as computers, phones, and copiers. The employee-partner is regularly required to sit for extended periods, communicate via phone and email, and use a computer. The environment is generally quiet and collaborative.Physical DemandsN (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Stand - FWalk - FSit - CManually Manipulate - CGrasp - CReach Outward - CReach Above Shoulder - OSpeak - CClimb - OCrawl - OSquat or Kneel - OBend - OLift/Carry 10 lbs. or less - FLift/Carry 11-20 lbs. - OLift/Carry 21-50 lbs. - NLift/Carry 51-100 lbs. - NLift/Carry Over 100 lbs. - NPush/Pull 12 lbs. or less - FPush/Pull 13-25 lbs. - OPush/Pull 26-40 lbs. - NPush/Pull 41-100 lbs. - NQualificationsBachelor's degree in Information Systems, Business, or a related field, or equivalent experience: RequiredA minimum of two years of experience in IT support, application support, or help desk environments: RequiredExperience supporting ERP, WMS, EDI, or supply chain systems: PreferredFamiliarity with ticketing systems and vendor support processes: PreferredExperience working in an operations-driven or distribution environment: PreferredAffirmative Action/EEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.Purpose of Job DescriptionThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.