Strategic Account Manager - SMB

Position: Strategic Account Manager - SMB Location: Atlanta, GA Job Title: Strategic Account Manager COMPANY STATEMENT As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain. Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day. JOB PURPOSE The Strategic Account Manager (SAM) leads the Client Experience and Delivery of Service between Transportation Insight and their assigned clients. Serving as the Internal Voice of the Customer, the SAM acts as the driving force to ensure the clients business needs are met within the terms and conditions of the commercial agreement – with an ultimate the outcome being client retention. CRITICAL JOB FUNCTIONS Manage and maintain the financial results of the client P&L. Pioneer the communication throughout the organization, including introduction and collaboration with cross-functional business partners within the business to achieve targeted strategic objectives and milestones as defined by the scope of each client’s commercial agreement. Manage the assigned clients relationship strategy to drive internal and external communication that continues to advance (or expand) a three wide, three deep rich relationship. Identify opportunities for upsell business that are not included in the current scope of the client(s) commercial agreement and lead internal strategy on how to best position with the client. Identify freight and supply chain optimization opportunities (e.g., consolidation, mode optimization, network redesign, LEAN opportunities, M&A support, value stream mapping, etc.) that advance the clients strategic market position. Act as the Subject Matter Expert on the suite of TI service offerings, leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients. The SAM may have direct oversight and management of support staff to include leading, coaching, and performance management. SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS Own the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients. Provide strategic direction to assigned client services support staff that aligns their day-to-day priorities with the objectives and outcomes of the commercial agreement. Lead the delegation and successful completion of tactical responsibilities such as carrier vetting, remediation of day-to-day issues, invoicing, etc. with appropriate supporting cross-functional business partners. Provide transportation rate support for domestic (US/Canada) bids. Assist with ad-hoc analysis to include transit time analysis and mode comparison analysis. Provide recommendations to address coverage-deficient freight lanes. Provide trending and root cause analysis to develop recommendations that serve as catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client. IDEAL CANDIDATE MAY POSSESS Bachelor’s Degree in Business Administration or similar field. 5 years of large client experience. 5 years minimum experience with the Transportation Industry. Up to 40% domestic travel (client site visits) Proven experience building client relationships. Ability to partner with and communicate effectively at all levels of the client – including VP/C-suite. Ability to effectively plan and possess strong analytical skills. Excellent written, oral and presentation skills. Eagerly accept new challenges. Self-managed and motivated. EEOC/ADA STATEMENT Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. #J-18808-Ljbffr