Automotive Business Development Representative

Job Description

Job Description

Call Team Six: Special Ops for Car Dealers is an outsourced BDC, automotive consulting and sales training firm that specializes in optimizing dealership prospect outreach. With a nationwide customer base of over 200 dealer groups, our team of dealership, BDC, tech, and digital experts have developed advanced auto-dialing and omnichannel technology that seamlessly integrates into major dealership CRM systems. Our solutions help dealers manage their lead process and flow more efficiently and effectively.

Job Summary:

The Automotive Business Development Representative is responsible for following up on leads from prospective customers interested in purchasing a vehicle. This role involves contacting potential buyers, understanding their needs, providing information about available vehicles, and scheduling appointments for them to visit the dealership. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities 

• Receive inbound calls and place outbound calls 
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions in various dealership CRM's
• Attend trainings to maintain up-to-date skills and knowledge
• Appointment scheduling
• Lead Follow-Up

Qualifications

• High school diploma/GED
• Previous experience as a Automotive Business Development Representative or in a similar role is preferred 
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual preferred, but not mandatory

Working Conditions:  

• Must have quiet work environment.
• Must have fully reliable high-speed home internet
• This is an office-based role with extensive phone and computer use

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities 

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Bonus opportunities
• Overtime opportunities

Work Location: Remote
Depending on experience