Vice President of Customer Success, Agentforce & Data 360

Vice President of Customer Success, Agentforce & Data 360

About the Company

Market-leading provider of CRM solutions & business management software

Industry
Computer Software

Type
Public Company

Founded
1999

Employees
10,001+

Categories

• Analytics
• CRM
• Enterprise Software
• SaaS
• Cloud Computing
• Customer Relationship Management Software(CRM)
• Enterprise Resource Planning Software(ERP)
• Enterprises
• Hardware + Software
• Internet Serv
• Sales and Marketing Productivity
• Software
• Software Development & Design
• Technology
• Information Technology & Services
• Internet

Specialties

• enterprise cloud computing and customer relationship management

Business Classifications

• B2B
• SAAS
• Enterprise

About the Role

The Company is seeking a Vice President of Customer Success to lead the global vision and delivery of proactive, outcomes-driven experiences for its most mission-critical, high-value customers. This executive will be responsible for setting and communicating a bold, data-driven strategy that aligns with customer success and company priorities. The role involves leading a team of Senior Directors and Directors, establishing performance standards, and fostering a culture of customer obsession and continuous transformation. The successful candidate will be adept at operating at a global scale, driving measurable improvements in customer adoption, retention, and expansion, and will be expected to engage with C-suite and board-level audiences with exceptional executive communication skills. Candidates for the Vice President of Customer Success role at the company should have a minimum of 15 years' experience in customer success, account management, or enterprise-facing roles, with at least 10 years in senior management. A proven track record in building and scaling enterprise-grade customer success programs, particularly in the CRM, SaaS, or cloud-based enterprise software space, is essential. The role requires deep familiarity with customer health, adoption, and retention data, and the ability to drive transformational improvements in these areas. The ideal candidate will have a strong background in executive engagement, stakeholder management, and a commitment to building diverse, inclusive, and high-performing global organizations. A degree or equivalent relevant experience is required, and the candidate should be prepared to travel globally as needed.

Hiring Manager Title
SVP, Customer Success

Functions

• Account Management/Optimization
• Data Management/Analytics