Head of Customer Experience
Virtual Vocations Inc
Leading the Customer Experience team, the full-time Head of Customer Experience will define and execute the post-sale customer strategy, leveraging AI and automation to enhance customer journeys and improve retention while working remotely. Key responsibilities Develop and implement a Customer Experience strategy aligned with Product-Led Growth and Sales models Optimize the end-to-end customer journey, ensuring a seamless experience across all touchpoints Champion the use of AI and automation to enhance customer support and operational efficiency Required qualifications 10+ years of experience in Customer Experience, Customer Success, or Customer Operations within a B2B SaaS environment 5+ years of leadership experience managing customer-facing functions Proven track record of improving customer retention and satisfaction metrics Experience implementing AI and automation strategies to enhance customer outcomes Strong analytical skills with a focus on data-driven decision-making
Vacancy posted 12 hours ago
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