Information Technology Infrastructure Analyst Level I/II *Revised

Information Technology Infrastructure Analyst Level I/II *Revised

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Information Technology Infrastructure Analyst Level I/II *Revised

Salary

$88,238.88 - $125,029.44 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number

29604-A

Department

County Wide

Opening Date

04/26/2019

Closing Date

Continuous

• Description

• Benefits

• Questions

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

9/26/2025, 12/26/2025, 3/27/2026, 6/26/2026, 9/25/2026, 12/18/2026

Level 1 - $7,140.96 - $9,112.42/month

Level 2 - $7,925.67 - $10,116.36/month

Performs professional duties related to the analysis, development, maintenance and administration of computer systems infrastructure to meet business needs. Incumbents may perform duties within all or one of the following assignments: System/Server/Platform Analysis, Network and Telephony Analysis, Information Systems Security, Radio Systems Analysis and Field Services Analysis.

The Information Technology (IT) Infrastructure Analyst is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

Examples of Knowledge and Abilities

Knowledge of

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program

• Principles, methods and techniques used in networking, designing, developing, testing, implementing, and maintaining computer systems infrastructure

• Basic project management principles and techniques such as organizing and managing a project, developing schedules and project plans, identifying critical paths, and breaking down a project into individual tasks

• System infrastructures similar to those being used by Sacramento County

• Tools and equipment used in testing the functionality of computer hardware

• Principles and practices of troubleshooting computer infrastructure problems

• Principles, practices, and techniques of providing quality customer service

• Methods and techniques of developing and presenting technical documentation and training materials

• Principles and practices of record keeping

• Modern office procedures and equipment

• Server platforms and operating system components for mainframe, microcomputer and/or client server systems

• Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems

• General operational characteristics, configuration and set up of communication systems, equipment, devices, local and wide area network, radio communications and telephone systems

• The functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure

• Common information security issues, threats, vulnerabilities, and attacks

• Sources of harmful radio frequency and intermodulation interference to County radio systems; and how to correct the harmful sources

• Techniques and practices used in managing, configuring, maintaining and operating information processing systems

Ability to

• Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations

• Research, recommend, design, implement and maintain various hardware technology solutions, including new technology and large security infrastructure improvement projects, in order to improve County processes or services

• Communicate technical information to a wide variety of users

• Interpret and explain pertinent County and Department policies and procedures

• Explain the values and limitations of services requested

• Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions

• Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met

• Learn and utilize specialized terminology if needed by the specific assignment

• Interpret and apply technical information pertaining to computer and network systems

• Adapt quickly to changes in policies, procedures, assignments and work locations

• Communicate effectively, both verbally and in writing

• Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment

• Prepare and maintain documentation for procedures, processes, and spreadsheets related to area of assignment

• Read, comprehend, apply, and retain technical publications and documentation

• Analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems

• Design and maintain active directory, exchange, e-mail, backup and related systems

• Plan, design, install and document new network segments and connections

• Analyze business needs and prepare design specifications, recommendations, and solutions for network and telephony technology

• Design, implement and maintain network and telephony systems and projects

• Monitor and analyze server and network security, current radio system capacity and coverage and provide recommendations for improved server and/or network performance, security, plan/design system enhancements to meet anticipated requirements

• Identify and resolve system performance and security issues that risk business continuity

• Develop, design, maintain, and install remote radio sites, and configuration files based on PC build generation across multiple departments

• Detect, diagnose and resolve harmful radio frequency and intermodulation interference on County radio systems

• Analyze, build, install, configure, maintain and administer PC platforms and operating system components for PC's

• Diagnose and resolve complex problems related to PC systems

Employment Qualifications

Minimum Qualifications

Either: 1. A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

Or: 2. Four (4) years of full-time paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design; systems analysis and design; and/or systems engineering or similar field in a multi-platform information systems environment.

Or: 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system.

Note: Education from an accredited college or university with major course work in Computer Science, Information Technology, or other field closely related to the intent of the class, may be substituted for the required experience on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here ( or speak to someone in our office before the final filing or cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks:

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:

A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements:

Some positions in this class may require the incumbent to be able to:

• Distinguish between different colors.

• Lift equipment that weighs up to 50 pounds.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:

Some positions in this class may require the incumbent to:

• Work weekends, holidays, and non-routine hours.

• Travel occasionally.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here ( to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone View phone number on click.appcast.io; 7-1-1 California Relay Service

Email View email address on click.appcast.io

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

• If you have no experience, write "no experience" for the appropriate question.

• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here ( for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at View email address on click.appcast.io or View phone number on click.appcast.io, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions (

EMPLOYEE BENEFITS

At Sacramento County, we strive to provide benefit programs designed to meet our employees’ current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include:

• Dental Insurance

• Vision Benefits

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA)

• Health Insurance

• Health Savings Account (HSA)

• Life Insurance

• Critical Illness

• Retiree Health Savings Plan (RHSP)

• Deferred Compensation

More information can be found on the Benefits website (

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:

14.5 holidays per year as recognized by the Board of Supervisors.

SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation.

TUITION REIMBURSEMENT:

Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

The County’s defined-benefit pension plan is provided by the County Employees’ Retirement Law of 1937 and is managed by the Sacramento County Employees' Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website,

DENTAL INSURANCE:

For more information, visit the Benefits website (

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

For more information, visit the Benefits website (

DEFERRED COMPENSATION:

A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the Benefits website (

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions

• Marriage or Family Relationships

• Financial or Credit Worries/Elder Care

• Alcohol and Drug Abuse

More information can be found on the Benefits website (

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:

Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:

The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS: FAQs (

VETERAN'S PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

All experience, education, and/or training used to answer the supplemental questions must be included on your application.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02

Select the one box that best describes how you meet the minimum qualifications for Information Technology Infrastructure Analyst I/II with Sacramento County.

• OPTION 1: A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

• OPTION 2: Four (4) years of full-time, paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design; systems analysis and design; and/or systems engineering or similar field in a multi-platform information systems environment.

• OPTION 3: Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system.

• OPTION 4: Less than four (4) years of full time paid experience as described in OPTION 2 or OPTION 3, but with sufficient completed units from an accredited college or university as described in OPTION 1 to substitute on the basis of 30 semester or 45 quarter units equal 1 year of experience.

• None of the above

03

Describe your paid work experience that qualifies you for the position of Information Technology Infrastructure Analyst Level I/II with Sacramento County. Include in your response:

• Employer/organization

• Your job title

• Dates of employment

• An overview of duties performed

You may include more than one employer. If you have no relevant experience, please type "None".

04

Select the one box that best describes your college level education in Computer Science, Information Technology, or other field closely related to the intent of Information Technology Infrastructure Analyst I/II.

• Completion of some units from an accredited college or university.

• Completion of a Certificate Program from an accredited college or university.

• Associate's degree from an accredited college or university

• Bachelor's degree or higher from an accredited college or university

• None of the above

05

Select all the boxes that best describe continuing education you have completed.

• A continuing education program relevant to Information Technology Infrastructure Analyst I/II where a certificate was awarded after successfully passing an exam

• Completion of formal training courses relevant to Information Technology Infrastructure Analyst I/II

• Completion of self-guided online training relevant to Information Technology Infrastructure Analyst I/II

• Other

• None of the above

06

Describe your education and training as it relates to the position of Information Technology Infrastructure Analyst I/II with Sacramento County. Include degrees earned, major fields of study and other appropriate and related certifications, training, continuing education, and licenses. If you have no relevant education, certifications, training, or licenses please type "None".

07

Select the one box that best describes your project management experience.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

08

Describe in detail your experience with project management including organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Also include employer/organization, your job title and dates of employment. If you have no relevant experience, please type "None".

09

Select the one box that best describes your paid experience writing technical documentation.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

10

For the selection you made in Question 9, select all the boxes that best describe the types of documentation you have developed.

• Process flow

• Request for proposals

• Status reports

• Training materials

• Design documentation

• Requirements

• Project proposals

• Policies and procedures

• Other

• None of the above

11

Describe in detail your experience writing technical documents. For each selection you made in question 10, provide a brief description of the document, including audience and scope. Also include employer/organization, your job title and dates of employment. If you have no relevant experience, please type "None".

12

Select the one box that best describes your full time paid experience interacting with departmental end-users and information technology analysts in the analysis, design, configuration, testing and maintenance of information technology solutions.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

13

Describe in detail your experience interacting with departmental end-users and information technology analysts in the analysis, design, configuration, testing and maintenance of information technology solutions. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Type of solutions (e.g., work unit solutions, departmental solutions, enterprise solutions, vended solutions, etc.)

• Applications/systems support experience

• Responsibilities.

If you have no relevant experience, please type "None".

14

I would like to be considered for a NETWORK MANAGEMENT position.

• Yes

• No

15

I would like to be considered for a SERVER AND/OR FIELD SERVICES position.

• Yes

• No

16

I would like to be considered for a RADIO COMMUNICATIONS position.

• Yes

• No

17

I understand that I should answer all remaining questions for which I have relevant experience.

• Yes

• No

18

NETWORK MANAGEMENT Select the one box that best describes your experience where managing, configuring and supporting network hardware such as switches, routers, firewalls, and/or load balancers was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

19

Select the one box that best describes your experience where supporting a software defined network environment was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

20

Select the one box that best describes your experience where deploying and/or supporting a cloud or hybrid network environment was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

21

Select the one box that best describes your experience where working in a data center environment supporting infrastructure systems was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

22

In relation to the responses you selected for Questions 18 through 21, describe in detail your experience. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• The types of hardware and/or systems used

• IOS version

• The network size (# of nodes, routers)

• The number of facilities

If you have no relevant experience, please type "None".

23

Select the one box that best describes your experience where managing and supporting routing protocols such as EIGRP, OSPF, BGP was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

24

Select the one box that best describes your experience where using network tools such as protocol analyzers, sniffers and/or vulnerability assessment tools was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

25

Select the one box that best describes your experience where using network management tools (e.g., Qualys) was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

26

Select the one box that best describes your experience where managing and supporting security systems, programs, and tools such as RADIUS/TACACS, or Access Control Lists was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

27

In relation to the responses you selected for Questions 23 through 26, describe in detail your experience. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• The type(s) of tools used

• IOS version

If you have no relevant experience, please type "None".

28

Select the one box that best describes your experience where managing and supporting real time protocols such as Voice Over Internet Protocol and video was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

29

Describe in detail your experience managing and supporting real time protocols such as Voice Over Internet Protocol and video. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Type of IP PBX supported

• Video applications supported

• Traffic control tools used (e.g. QoS)

If you have no relevant experience, please type "None".

30

Select the one box that best describes your experience where managing and supporting wireless technologies such as Access Points and/or Point-to-Point configurations was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

31

Describe in detail your experience managing and supporting wireless technologies such as Access Points and/or Point-to-Point configurations. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• The type(s) of hardware platforms used

• Specific tasks performed (e.g., field survey, physical installation, etc.)

If you have no relevant experience, please type "None".

32

Select the one box that best describes your experience where managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

33

Describe in detail your experience managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• The type(s) of tools used

• IOS version

If you have no relevant experience, please type "None".

34

SERVER AND FIELD SERVICES Select the one box that best describes your experience where installing, supporting, monitoring, tuning, patching, and troubleshooting server operating systems such as Windows, Unix/Linux, and/or Mainframe (Z/OS) was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

35

Select the one box that best describes your experience where installing, supporting, monitoring, tuning, patching and troubleshooting desktop operating systems such as Windows and/or Unix/Linux was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

36

Select the one box that best describes your experience where creating and deploying images of servers and/or desktop operating systems was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

37

In relation to the responses you selected for Questions 34 through 36, describe in detail your experience. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• Types of imaging software systems used such as SCCM, Acronis

• System size (# of systems, servers, client devices, etc.)

• Number of locations

If you have no relevant experience, please type "None".

38

Select the one box that best describes your experience where working with virtualization, hyper-converged and/or software defined network technologies was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

39

Describe in detail your experience working with virtualization, hyper-converged and/or software defined network technologies. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

• Number of users

• Number of locations

If you have no relevant experience, please type "None".

40

Select the one box that best describes your experience where managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

41

Describe in detail your experience managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

• Number of users

• Number of locations

If you have no relevant experience, please type "None".

42

Select the one box that best describes your experience where managing and supporting Microsoft Exchange Server was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

43

Describe in detail your experience managing and supporting Microsoft Exchange Server. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

• Number of users

• Number of locations

If you have no relevant experience, please type "None".

44

Select the one box that best describes your experience where troubleshooting security issues, applying security best practices, and hardening operating systems was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

45

Describe in detail your experience troubleshooting security issues, applying security best practices, and hardening operating systems. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

If you have no relevant experience, please type "None".

46

Select the one box that best describes your experience where working with data storage technologies such as SAN/NAS (e.g., NETAPP, EMC, 3PAR, etc.) was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

47

Describe in detail your experience working with data storage technologies such as SAN/NAS (e.g., NETAPP, EMC, 3PAR, etc.). Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

If you have no relevant experience, please type "None".

48

Select the one box that best describes your experience where working with the design, implementation and administration of database infrastructures was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

49

Describe in detail your experience working with the design, implementation and administration of database infrastructures. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

If you have no relevant experience, please type "None".

50

Select the one box that best describes your experience where working with system/application high availability and/or disaster recovery solutions such as Microsoft clustering, SQL clustering and/or Always On Availability Groups was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

51

Describe in detail your experience working with system/application high availability and/or disaster recovery solutions such as Microsoft clustering, SQL clustering and/or Always On Availability Groups. Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, client devices, etc.)

If you have no relevant experience, please type "None".

52

Select the one box that best describes your experience with scripting technologies (e.g., Powershell).

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

53

Select the one box that best describes your experience where working with Web server technologies (e.g., IIS, Apache, Sharepoint, etc) was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 4 years

• 4 years, but less than 6 years

• 6 years or more

• None of the above

54

Describe in detail your experience working with Web server technologies (e.g., IIS, Apache, Sharepoint, etc). Include in your response:

• Employer/organization

• Your job title

• Dates and duration

• Your role (administrator, designer, implementer, supporter)

• Types of hardware and software and/or systems used and versions

• System size (# of systems, servers, etc.)

If you have no relevant experience, please type "None".

55

RADIO COMMUNICATIONS Select the one box that best describes your experience where testing, troubleshooting and/or repairing radio communications systems was a regular part of your job duties.

• Some experience, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but l