Housing Stabilizer

Job Description

Job Description

Hope Mission Statement 

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. 

Position Purpose and Summary 

Getting into housing is a milestone. Staying housed is the work. For individuals and families who have experienced homelessness, the transition into permanent housing is rarely seamless — and without the right support in place, it can fall apart quickly. The Housing Stabilizer exists to make sure it doesn't. 

Reporting to the Program Manager, the Housing Stabilizer provides field-based, housing-focused case management to a caseload of approximately 20–25 participants enrolled in stabilization programs. This role works with people after placement — meeting them where they are and addressing the financial, relational, and practical barriers that put housing at risk. The goal is sustained engagement that turns a housing placement into a lasting home. That includes budgeting support, crisis intervention, eviction prevention, landlord mediation, and coordination with the full range of services a participant may need to remain stable. 

The work is complex and often high-stakes. The participants in this caseload have frequently experienced repeated cycles of housing loss. The factors that put housing at risk — debt, behavioral health challenges, interpersonal conflict, insufficient income — do not resolve on their own. What this role provides is not just case management. It is consistent, non-judgmental presence from someone with the skills and resources to intervene before a crisis becomes a return to homelessness. 

Level I Duties and Responsibilities 

● Manage a caseload of approximately 20–25 participants, providing individualized and comprehensive stabilization services. 

● Conduct regular meetings with participants, adjusting frequency and location based on participant need and acuity. 

● Maintain accurate, timely documentation in HMIS (Homeless Management Information System). 

● Provide ongoing needs assessments and monitor participant progress toward housing stability goals. 

Level II Duties and Responsibilities 

● Conduct initial eligibility verification and program enrollment. 

● Administer and track financial assistance in accordance with program guidelines and approvals. 

● Provide housing-focused case management services, including: 

○ Budgeting and financial planning 

○ Safety planning, risk assessment, and crisis de-escalation 

○ Employment support, benefits assistance, and participant advocacy 

● Provide problem-solving interventions and one-time financial assistance to prevent evictions or housing loss. 

● Facilitate matches for high-acuity participants to Permanent Supportive Housing (PSH) and support housing placement transitions. 

Level III Duties and Responsibilities 

● Develop and maintain Housing Services Plans in collaboration with participants, with monthly updates to track progress. 

● Facilitate permanent housing placements and develop post-placement stabilization and support plans. 

● Build and maintain relationships with landlords, including mediation support and education around program expectations and participant needs. 

● Connect participants to community-based resources that support housing stability, including rental assistance and emergency financial support. 

● Arrange and provide transportation assistance for housing-related and essential appointments when required. 

● Coordinate closely with the Housing Services Manager for rental assistance approvals and case consultation. 

● Collaborate with internal teams and external service providers to ensure comprehensive, coordinated care. 

● Participate in supervision, training, staff meetings, and professional development activities. 

● Perform other duties as assigned. 

(Location Specific or Nuanced Responsibilities ) 

● Operate in a field-based environment with frequent community and participant engagement. 

● Support stabilization services across multiple housing models depending on program assignment. 

Preferred Qualifications 

● Strong housing-focused case management skills 

● Ability to engage participants using empathy, cultural humility, and non-judgmental approaches 

● Excellent organizational, time-management, and prioritization skills 

● Strong advocacy and relationship-building abilities 

● Effective written and verbal communication skills 

● Ability to work independently while maintaining accountability 

● Comfort working in high-acuity and high-stress environments 

Requirements