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Front Desk

$19 per hour

Water Wings Swim School

Job Description We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace. As a Customer Service team member, you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Manage inbound and outbound emails throughout the day Follow communication “scripts” when handling different topics Make and modify bookings, assist families in scheduling needs Keep track of logs in Google Drive Engage families by phone and in person in a friendly manner Multitask to efficiently and professionally maintain accurate records and answer customer questions Be a team player who is consistently dependable and reliable Complete required training and be a continual learner Follow our systems with a focus on follow through and details Smile and have fun during your entire shift Qualifications Caring and compassion for children and adults Ability to solve problems by proactively finding solutions Strong communication skills Great attitude and willingness to be coached Ability to focus in a fast-paced environment Commitment to at least 1 year of employment; afternoons and weekends required Benefits Fun team atmosphere Competitive pay Employee discounts and swim lessons Benefits for full-time employees Employment Details Job Type: Part-time Location: La Verne Schedule: Morning shift, Monday to Saturday, Afternoon and Evening shift Pay: Starts at $19.00 per hour Work Location: In person Equal Opportunity Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

Vacancy posted 4 days ago
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