Administrative Assistant

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Position Overview

The Administrative Assistant plays a key role in supporting administrative and operational functions across Owner Services and related departments. This position helps facilitate communication, coordinate workflows, and ensure efficient day-to-day operations while delivering a high level of service to homeowners, vendors, and internal teams.

This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys supporting multiple teams while contributing to overall operational efficiency.

Key Responsibilities

Customer Engagement & Communication

• Serve as a central point of coordination for incoming inquiries from homeowners, vendors, and internal teams
• Ensure all requests are addressed promptly and routed accurately to the appropriate departments
• Maintain a professional and organized office environment
• Support consistent, high-quality communication across phone and email channels

Communication Management

• Monitor communication channels to ensure responsiveness and adherence to service standards
• Respond to or route incoming emails to the appropriate team members
• Document inquiries and ensure timely follow-up when needed

Office Operations Support

• Oversee incoming and outgoing mail distribution to support daily office operations
• Coordinate with delivery providers to ensure timely handling of packages and documents

Administrative Support

• Partner with internal departments (including Account Services, Collections, and Escrow) to support workflow efficiency and operational needs
• Assist with data entry, record keeping, and document organization
• Support special projects and team initiatives as needed
• Perform additional administrative duties as assigned

Why Join Us?

• Collaborative, team-oriented environment
• Opportunity to support multiple departments and grow operational experience
• Stable, full-time schedule with consistent hours
• Competitive benefits package

Qualifications
• 1-3 years of administrative, operations, or customer service experience preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• High attention to detail and accuracy
• Ability to handle confidential information with professionalism and discretion

Physical Requirements
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits:

$20.00 to $23.00/hour , depending on education and experience.

Benefits include:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays