Sales Development Manager — Lead High-Impact SDRs

Requirements You have 3-5 years of software sales experience meaning you’ve experienced the full range of obstacles when dealing with complex business process, prospecting and opportunities

• Extensive SFDC knowledge
• You’re a proven leader who’s led an Inside Sales or Marketing team for 2-3 years reporting to a global management structure and consistently achieving team quota
• You’ve worked with fast-growing startups in the past and the tools they deem necessary (pulling and analyzing reports in SalesForce, crowd-sharing Google technology, etc.)
• You lead by example and never expect one of your teammates to do something you wouldn’t
• You’re an inquisitive learner, intellectually curious and a trailblazer with creative ideas never settling for the status quo
• You’re humble, but confident in your abilities and skills as a leader and see your future in management
• You’re a dreamer and believe just because something has never been done, doesn’t mean it can’t be

What the job involves Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint

• By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions
• Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights
• Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide
• You will be called upon to lead a team of 6-10 SDRs to achieve and blow through any quota put in front of you and your team
• You will inspire, engage and enable your team; coach them on best practice, review and assess performance, support their professional development and optimize their contribution to their regions
• You drive an ever-evolving team and when necessary find and train new talent (with such a unique intersection of experience and skills for this hiring profile you’ll assist HR at times)
• You will be the bridge between Sales leadership and your reports
• You will be highly disciplined in recording and analyzing team metrics
• You will take a creative and personalized approach in all activities assigned to your team
• You will hold your team accountable to deliver an enhanced customer experience at all touchpoints with brands
• You’ll leave the automated canned emails and scripted calls in the past and will coach your team on elevating and enhancing outreach methods and methodology
• You’ll constantly educate yourself on new industry and technology trends as well as use available resources to understand ongoing re-structuring within key prospect accounts
• You welcome new ideas, but test them thoroughly and live by the question; will this scale?

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