Patient Services Specialist 2

UW Medical Center-Montlake - ED Registration Department Patient Services Specialist 2 Work Schedule 100% FTE (40 hours per week) Night shift Position Highlights Primary responsibility: scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit Be a part of a team dedicated to supporting UW Medicine, where Patients Are First Primary Job Responsibilities Register patients; verify, collect, and update demographic and financial information Determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third‑party payors for planned and/or emergency services Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form Document comments for the financial file; obtain necessary signatures for consents Collect co‑payment or other patient liabilities Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities Assist patients in accessing hospital and community services by consulting and referring to appropriate resources Assist patients and families with phone calls while maintaining confidentiality of patient information Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures) Assist patients in completing documents such as insurance forms and other paperwork May coordinate death procedures, including disposition and documentation Participate in developing, testing, and implementing new organizational systems for the unit or department Act as an advocate for patients and families by assisting them with finding appropriate staff to address concerns and protect patient privacy and confidentiality Requirements High school graduation or equivalent One year of healthcare, administrative, or customer service experience An equivalent combination of education and experience may substitute for stated requirement Compensation, Benefits and Position Details Pay Range Minimum: $21.39 hourly Pay Range Maximum: $28.83 hourly Other Compensation: Night Shift Differential: $2.50 per hour; Weekend Differential: $2.00 per hour Shift: Night Shift (United States of America) Temporary or Regular?: This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Benefits For information about benefits for this position, visit Equal Employment Opportunity Statement The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. Disability Accommodation To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Sexual Misconduct Disclosure Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr Dormont Manufacturing Co