Global Key Account Manager

Job Description

Global Key Account Manager - This position requires recent hands-on management of complex global customer accounts and collaboration with global commercial teams across multiple regions, and a background of international travel

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REPORTING RELATIONSHIP

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This role reports to the Director of Sales, North and Central America

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LOCATION - Remote (must be in EST or CST) wit h travel 50% of the time, some international

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CLIENT OVERVIEW

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TekniPlex is a globally integrated leader in materials science and manufacturing technologies, delivering innovative solutions across the Healthcare and Consumer Products sect ors. Since 1967, the company has pioneered advancements in medical device components, sustainable packaging, and dispensing solutions used by many of the world’s most recognized brands in healthcare, pharmaceutical, beauty & personal care, household, and food & beverage markets.

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With a deep commitment to innovation, TekniPlex combines world-class R&D, engineering, and processing capabilities to design products that meet a wide range of performance needs—from the simple to the highly complex. More than a manufacturer, TekniPlex partners with customers to co-develop next-generation solutions.

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Headquartered in Wayne, PA, TekniPlex employs 9,000 people globally throughout its operations in Belgium, Brazil, Canada, China, Colombia, Costa Rica, Germany, India, Italy, Mexico, Northern Ireland, and the United States .

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POSITION IMPACT

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The Global Key Account Manager (GKAM) is a high-visibility, strategically critical role within TekniPlex’s Integrated Performance Solutions (IPS) group. Responsible for ~$25–30M in global account revenue, the GKAM will serve as lead on one global account and supporting partner on several others. This individual will develop and execute global account strategies, build wide and deep customer relationships, and coordinate across regions to deliver profitable growth. The role requires strong commercial acumen, the ability to influence without direct authority, and the skill to balance customer advocacy with TekniPlex objectives.

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FUNCTIONS AND RESPONSIBILITIES

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The Global Key Account Manager is accountable for driving sales and margin growth and ensuring customer satisfaction through strategic account planning, execution, and cross-regional coordination. This individual will lead one global account while supporting several others, balancing customer advocacy with TekniPlex objectives and presenting regularly to senior leadership.

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KEY RESPONSIBILITIES

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• Deliver sales and EBITDA growth at or above budget for assigned global accounts
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• Develop and execute strategic account plans with financial targets, forecasts, and multi-year supply proposals
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• Build and nurture relationships with senior executives and multi-level stakeholders beyond procurement
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• Coordinate global account teams across North America, Europe, and South America to align strategy and execution
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• Provide customer feedback to R&D and Product Management to drive innovation and customer-specific projects
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• Negotiate contracts, agreements, pricing, and terms of supply to secure profitable long-term relationships
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• Represent TekniPlex at trade shows and industry events to expand customer engagement and market visibility
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• Balance customer needs with organizational priorities, managing conflict effectively both internally and externally
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• Present account performance and strategy updates monthly to leadership
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PROFESSIONAL QUALIFICATIONS

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• The ideal candidate has at least five years of progressive Key Account Management experience within the packaging industry, including recent (within the last 12 months) hands-on management of complex global accounts, international travel, and support of global teams.
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• The successful individual will have a proven record of delivering profitable growth, within flexible packaging, dispensing, or closures, and experience commercializing new products and solutions.
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• Strong financial and business acumen is essential, including expertise in pricing, forecasting, and contract negotiations.
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• The candidate must be an exceptional communicator—skilled in probing, listening, and navigating conflict (internally and externally)—while operating with independence and influencing senior leaders in a matrixed environment.
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• Proficiency in Microsoft Office and CRM/database management tools is expected, along with the ability and willingness to travel 50% of the time, including internationally. Fluency in Spanish desired.
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• The successful candidate will be a self-starter with an ownership mindset who thrives in complex, global environments. They will demonstrate resilience, collaboration, and the ability to manage challenging situations with composure while striving for growth and expanded leadership responsibilities.
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PERSONAL QUALIFICATIONS

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The candidate’s personal characteristics should also include:

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• Ownership mindset with initiative and accountability
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• Strong collaborator and bridge-builder across global, cross-functional teams
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• Resilient and composed under pressure, skilled at difficult conversations
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• Growth-oriented, aspiring to expand leadership responsibilities
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TRAVEL - 50%; some international travel will be required

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EDUCATION - Bachelor’s degree in business, engineering or technical discipline

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COMPENSATION - TekniPlex provides an excellent compensation package encompassing a competitive salary commensurate with experience, plus an annual bonus and a car allowance