Creative Project Coordinator

Role Description

The Creative Project Coordinator is the connective tissue of our creative team, keeping projects moving, people informed, and work organized. This role is responsible for:

• Trafficking creative tickets
• Managing the proof review process in PageProof
• Supporting our Digital Asset Management (DAM) platform
• Serving as a responsive, service-minded liaison between creative, marketing, and sales

The ideal candidate is highly organized, detail-oriented, and genuinely enjoys the operational side of creative work. Basic design skills are a positive; customer-first mindset is essential. This position reports directly to Alex Kuck, Creative Design Manager.

The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.

Qualifications

• 1 to 3 years of experience in a project coordination, creative operations, or marketing support role; internship experience in a creative or agency environment is welcome.
• Strong organizational skills and a demonstrated ability to juggle multiple priorities and deadlines without dropping the ball.
• Clear, professional written and verbal communication skills with a genuine customer service mindset.
• Familiarity with project management tools, preferably Jira; willingness to become a power user quickly.
• Basic proficiency in Adobe Creative Suite (InDesign, Photoshop, or Illustrator) for light production and editing tasks.
• Experience with or interest in DAM platforms, proofing tools like PageProof, or similar creative workflow software.
• High attention to detail and a proactive, problem-solving approach.
• Comfortable working in a fast-paced, deadline-driven environment alongside a collaborative team.
• Experience in promotional products, marketing, or a creative agency is a plus but not required.

Requirements

• Monitor and respond to the team's creative request inbox in a timely, professional manner.
• Support reporting tasks including pulling data from Jira, PageProof, and other tools to help track team productivity and project metrics.
• Assist with NetSuite-related administrative tasks as directed.
• Help document and maintain process guides, SOPs, and team resources.
• Serve as a friendly, responsive point of contact between the creative team and internal partners across marketing and sales.
• Set clear expectations around turnaround times, project scope, and process requirements, and communicate updates proactively.
• Handle intake conversations with a service-first attitude, helping stakeholders feel heard while also managing realistic timelines.
• Escalate conflicts or capacity issues to the appropriate manager with context and a proposed path forward.

Benefits

• The base salary range for this role is $50,000 to $60,000 per year.
• Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies.
• The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Working Conditions

• Position is fully remote to the US only.
• Ability to accommodate multiple time zones with primary ET (EST/EDT).
• Dedicated workspace and high-speed internet.
• Frequent video conference/email/chat.

Physical Demands

• Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner.
• Clarity of vision of 30” or less.
• Ability to perceive sound in the capacity of oral communication.
• Exertion of up to 10 lbs. of force as related to the lifting or moving of objects.

Company Description

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.

As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.

At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.