Service Account Owner

Service Technician II

The Service Technician II plays a critical role in ensuring the optimal performance and reliability of equipment and systems for our clients across the United States. This position involves diagnosing, repairing, and maintaining a variety of mechanical and electrical systems to minimize downtime and enhance operational efficiency. The technician will work both independently and collaboratively to troubleshoot complex issues, implement solutions, and provide exceptional customer service. This role requires a strong commitment to safety, quality, and continuous improvement to meet and exceed client expectations. Ultimately, the Service Technician II contributes to the company's reputation by delivering timely, effective, and professional service that supports long-term client satisfaction and business growth.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in a service technician role or related field.
• Proficient in diagnosing and repairing mechanical and electrical systems.
• Valid driver's license with a clean driving record.
• Ability to read and interpret technical manuals, schematics, and blueprints.

Preferred Qualifications:

• Technical certification or associate degree in electronics, mechanical technology, or a related discipline.
• Experience with computerized maintenance management systems (CMMS).
• Familiarity with safety regulations and compliance standards relevant to the industry.
• Strong customer service experience in a technical support environment.
• Ability to work flexible hours, including occasional weekends or on-call shifts.

Responsibilities:

• Perform routine and preventive maintenance on mechanical and electrical equipment to ensure optimal functionality.
• Diagnose malfunctions and troubleshoot complex technical issues using specialized tools and diagnostic equipment.
• Execute repairs and replacements of faulty components in accordance with manufacturer specifications and safety standards.
• Document all service activities, including diagnostics, repairs, and parts used, maintaining accurate and detailed records.
• Communicate effectively with clients to explain technical issues, recommend solutions, and provide guidance on equipment operation and maintenance.
• Collaborate with team members and management to improve service processes and share technical knowledge.
• Adhere strictly to all safety protocols and company policies to maintain a safe working environment.

Skills:

The required skills enable the Service Technician II to effectively diagnose and resolve equipment issues, ensuring minimal disruption to client operations. Proficiency in reading technical documentation and using diagnostic tools is essential for accurate troubleshooting and repair. Strong communication skills are used daily to interact with clients and team members, providing clear explanations and fostering collaboration. Preferred skills such as familiarity with CMMS enhance the technician's ability to track maintenance activities and manage work orders efficiently. Additionally, a solid understanding of safety standards ensures that all tasks are performed in a manner that protects both the technician and the client's assets.