Account Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Account Coordinator supports the PBM Commercial Account Management team serving large commercial clients by coordinating day-to-day client support and helping ensure timely, accurate service delivery. In partnership with Account Managers and internal teams, this role tracks requests through resolution, supports benefit/eligibility and configuration-related inquiries, assists with reporting and client deliverables (including RFP/RFI responses), and helps perform QA/testing to validate updates and identify discrepancies. The Account Coordinator maintains accurate documentation and CRM records, supports client meetings and follow-ups, and contributes to continuous process improvement.

Role And Responsibilities

• Support routine client inquiries and requests, including prior authorization entry, benefit/eligibility changes, configuration inquiries, claims reviews, ad hoc reporting, and QA/testing support.
• Track client requests, issues, and deliverables; follow up with internal departments to support timely completion and documentation.
• Track service issues against SLAs (as applicable), monitor aging/open items, and escalate risks to the Account Manager.
• Support implementations and ongoing account activities (timelines, benefit requests, plan documentation, and internal coordination).
• Support RFP/RFI and other client documentation requests by gathering required information, coordinating internal input, and tracking responses and deadlines.
• Support client meetings by preparing agendas/materials, capturing notes/action items, and tracking follow-ups.
• Maintain organized client documentation (e.g., plan docs, communications, and deliverables) in shared repositories; ensure version control.
• Support annual renewals and periodic account updates by coordinating data collection, compiling inputs, and tracking approvals and deadlines.
• Perform QA/testing (pre- and post-implementation) to validate configuration accuracy and identify discrepancies.
• Research and support claim/configuration inquiries; document findings and coordinate resources to resolve issues.
• Support client reporting and presentations; help identify trends and opportunities for improvement.
• Maintain accurate CRM/tracking records and collaborate cross-functionally to support service delivery and process improvement.

Qualifications And Education Requirements

• Bachelor's degree or equivalent relevant experience.
• 1+ years of experience in account support/client services, healthcare administration, PBM/health plan/benefits, or a related field.
• Strong communication skills and the ability to build effective working relationships.
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines.
• Analytical and detail-oriented; able to support QA/testing and identify discrepancies.
• Proficient in Microsoft Office (especially Excel) and experienced with Salesforce (or comparable CRM); able to learn new systems quickly.

Preferences

• Experience supporting large commercial accounts.
• PBM/pharmacy benefits, health plan, insurance, or benefits consulting experience.
• Exposure to claims, eligibility/benefits administration, or configuration/testing workflows.
• Advanced Excel skills (e.g., pivot tables, lookups) are a plus.
• Experience using AI tools (e.g., copilots/assistants) to draft summaries, support analysis, or improve workflow efficiency while following data privacy and security requirements.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation.

What We Do
LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that's just plain wrong.

LucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management.

While we're new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We're a nimble, remote-first team with a bold mission to redefine pharmacy benefits-and we're just getting started.