Remote Strategic Account Manager - Facilities & Growth

Job Description Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education, and experience you can apply. BGIS ITS is currently seeking a Strategic Account Manager to join the team Remote, US and surrounding areas. BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 6,500 globally, we focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers flexibility on rewards and recognition that align with your personal situation. A company that puts you and your career first. Key Responsibilities Account Management: Develop and maintain personal relationships with key client stakeholders. Manage and grow existing clients and current contracts. Manage client communications, conflict resolution, and compliance on client deliverables. Ensure client objectives and concerns are addressed thoughtfully and effectively and inform senior business leadership of any problems that may arise. Monitor progress to ensure KPIs are reached and communicate achievements while aligning BGIS goals with the client. Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables, and cross‑department deliverables. Act as an escalation point for resolving complex client requirements. Demonstrate responsibility for overall financial performance of business activities. Communicate the importance of safety and environment considerations in all work performed by BGIS. Contribute to the completion of other key initiatives as assigned. Business Development: Lead client growth by identifying and pursuing expansion opportunities for existing clients while collaborating with Senior Director Program Management. Renew and expand services with assigned client base. Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts. Qualifications Auto req ID: 472368BR Minimum Education Required: High School/GED Job Category: Facilities Management Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience. Minimum 4 years applicable work experience in the HVAC or facilities management industry. Minimum 5 years of experience with account management. Excellent verbal and written communication skills. Ability to collaborate in a teamwork environment with internal and external contacts. Problem solving skills to identify root cause issues and take appropriate steps for resolution. Time management focus to balance multiple competing priorities. Relationship building to maintain current clients and measure KPIs. Intermediate working knowledge of Microsoft Word, Excel, Outlook, Project; SharePoint preferred. Knowledge of CRM a plus. Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities, absent undue hardship. Cognitive skills required to work in a fast paced, client‑facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes, and complete tasks within targeted time frames to minimize risk of outages or damage to building and high‑value equipment. Ability and willingness to travel; current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Location Hudson, Florida #J-18808-Ljbffr