Employee Benefits Account Manager

Overview Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients? At Sihle Insurance Group , we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 50 years of experience in the industry and office locations throughout Florida, we’ve earned a reputation for excellence and integrity. As a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment where every team member can thrive. We’re looking for an experienced Employee Benefits Account Manager to join our team. If you\'re a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio. What we’re looking for Must be self-motivated and disciplined. Strong work ethic to exceed expectations and goals Active Life & Health 2-15 license Proven knowledge and experience in the employee benefits industry; self-funded knowledge and marketing experience strongly preferred Proficiency in Microsoft Office Excel, PowerPoint, Outlook, Sales Force, and Employee Navigator preferred Excellent time management skills with the ability to manage multiple projects and priorities simultaneously Strong verbal and written communication skills Capacity to effectively handle multiple and changing client priorities and deadlines Ability to effectively present information electronically, verbally, and in-person Must handle sensitive information confidentially and in accordance with agency guidelines What You’ll Do Develop and nurture strong relationships with a portfolio of clients, serving as their trusted advisor on matters related to employee benefits Manage a book of business as assigned, comprised of mid-market accounts (50-300 person groups) Oversee the administrative aspects of client accounts, including onboarding, enrollment processes, billing reconciliation, claims management, and compliance with regulatory requirements Act as a liaison between clients and insurance carriers to address and resolve any issues or concerns promptly and effectively Address incoming correspondence and requests promptly and appropriately. Document all correspondence in the agency management system Maintain accurate and updated client files per agency guidelines within the agency management system Partner closely with the internal benefits team to ensure the seamless delivery of services and resolve any client concerns or requests in a timely manner This position is performed in-person in the Altamonte Springs location. Ready to Drive Success with Us? If you\’re passionate about building lasting client relationships and playing a key role in the growth of a leading insurance agency, we’d love to hear from you! Apply now to join our team and elevate your career at Sihle Insurance Group! We are an Equal Opportunity Employer #J-18808-Ljbffr