Administrative Associate

Role Overview Founded in 1910, KONE is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization. The company’s mission is to improve the flow of urban life by delivering innovative, safe, convenient, and reliable solutions. Our operations span over 60 countries, earning recognition for innovation and sustainability. We are looking for an Administrative Associate to support the KONE Grand Rapids branch in Michigan. The role involves handling a range of administrative tasks related to service branch operations, including reporting, scheduling, and onboarding assistance. You will interact with internal and external stakeholders via phone, email, and face‑to‑face visits, providing a customer‑service‑focused experience. Responsibilities Perform reporting, scheduling, and onboarding tasks for the service branch. Manage multiple tasks simultaneously while maintaining accuracy and timeliness. Collaborate with all levels of the organization to achieve business objectives. Provide support to internal and external stakeholders through phone, email, and meetings. Qualifications 2+ years of relevant office administration experience. Associate’s degree in a related field or an additional 4+ years of experience. Proficiency with Microsoft Office Suite, SAP, and customer relationship management systems. Strong customer service mindset and the ability to work well under pressure. Excellent organizational and communication skills. Benefits Competitive salary range: $47,400 – $62,265. Annual bonus plan at 5% target incentive. 401(k) employer match and non‑elective contribution. Medical, Prescription, Dental, and Vision insurance. Digital health solutions & telehealth, health savings account, and flexible spending accounts. Employee Family Assistance Program (EFAP) and life and AD&D insurance. Short‑term and long‑term disability coverage, critical illness insurance, hospital indemnity & accident insurance. Identity theft protection, legal insurance, and tuition reimbursement. Commuter benefits and paid time off & holidays. We care about safety, quality, and innovation, and we value a diverse and inclusive workforce. KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr Kone