Client Partnerships Manager Job Description Template
Our company is looking for a Client Partnerships Manager to join our team.
Responsibilities:
- Support client on-boarding from the sales cycle to technical handoff, ensure knowledge transfer on accounts between teams;
- Expert knowledge in all of Kochava’s product offerings;
- Build and mentor the relationship with key partners across regions;
- Comprehensive knowledge of the entire client portfolio and actively identify new opportunities;
- Strong technical and industry knowledge in order to provide consistent messaging to clients;
- eAssist with implementation, integration, and AdOps questions as part of the sales cycle;
- Research new products to meet the needs of the client and the corresponding “Go To Market” strategy;
- Maintain a portfolio P&L with a drive toward profitability (margin and top line growth) and renegotiate customer contracts to ensure profitability;
- Gain a thorough understanding of the client’s business and identify areas of opportunity for providing value added business solutions;
- Monthly travel required;
- Perform quarterly reviews for all clients;
- Monitor industry and company news to determine future trends as well as manage reporting to gauge account health;
- Ensure complete information is entered into Salesforce;
- Strategize with Client Insights Team for analysis and delivery of Business Value Assessments to provide client strategy and value.
Requirements:
- Demonstrable ability to oversee and prioritize a high level of activity under a variety of conditions and constraints;
- Experience in Account Management, Technical Support or Programming/Engineering (preferably in Software), utilizing Excel, SQL and/or related coding;
- Ability to work independently and as a member of collaborative teams;
- Knowledgeable of multiple mobile platforms, operating systems and internet protocols;
- Familiarity with mobile technology, advertising and data management software;
- Experience with data management systems, MS Office products, Mobile/Desktop ads;
- Detailed documentation skills of client communication, timelines, and deliverables in a fast track environment;
- Strong customer service skills, able to effectively communicate (written and verbal), and proactively lead customer expectations;
- BS or BA Degree preferred or equivalent experience.