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  • Assistant General Manager

     ...time off Profit sharing Training & development Assistant General Manager | Fit Fusion Overview The assistant general manager supports a...  ...Member service resolution with pace and empathy Resolving or escalating employee issues or concerns Lead generation and outreach... 
    Suggested

    Crunch Fitness

    Springfield, IL
    5 days ago

  • Customer Service Lead (SDL Leadership)

    $67.9k - $180k

     ...and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures...  ..., communication, and customer service skills. ~ Ability to manage multiple priorities in a fast-paced environment. ~ Secret... 
    Suggested
    Contract work
    Work at office

    ASM Research, An Accenture Federal Services Company

    Springfield, IL
    4 days ago

  • Customer Service Team Lead - Bilingual

    $33 - $38 per hour

     ...provide coaching and performance reviews. Provide feedback to management on process improvements that increase efficiency and customer...  ...updates, company information, training, and coaching. Handle escalated customer issues and provide weekly support for customer interactions... 
    Suggested
    Hourly pay
    Local area

    Ninesmw

    Springfield, IL
    3 days ago

  • Customer Project Manager

    $50k - $70k

    The Customer Project Manager contributes to the success of Eagle Flexible Packaging ("Eagle") by serving as the lead internal contact...  ...safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management. Other related duties as... 
    Suggested
    Full time
    Temporary work
    Flexible hours

    Eagle Flexible Packaging

    Springfield, IL
    3 days ago

  • Project Manager

    $66 per hour

     ...Rate: $66.00/hr Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as...  ...highlighting challenges to the Program Manager for further escalation; This will all be done in compliance with client's governance... 
    Suggested
    Permanent employment
    Contract work
    Local area
    Monday to Friday

    SPECTRAFORCE

    Springfield, IL
    3 days ago

  • Customer Success Lead

     ...healthcare environments. What You’ll Do Executive Relationship Management: Establish and maintain trusted relationships with C‑suite and...  ...structures, executive cadences (e.g., QBRs, SteerCos), and escalation paths to ensure transparency and accountability. Own durable systems... 
    Suggested
    Work at office
    Remote work
    3 days per week

    Notable Health

    Springfield, IL
    8 days ago

  • Customer Service Manager

     ...POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service...  ...operations including staffing, scheduling, queue management, and escalation handling Monitor and analyze key performance metrics (AHT, FCR... 
    Suggested
    Full time
    Flexible hours

    nVenia, A Duravant Company

    Springfield, IL
    2 days ago

  • Delivery Lead

     ...business goals and ensure effective resource planning. Facilitate executive-level checkpoints to assess satisfaction, manage risks, and resolve escalations. Drive a culture of continuous improvement by championing innovation and process enhancements. Collaborate with... 
    Suggested
    Casual work
    Work at office
    Flexible hours

    Next Level Solutions

    Springfield, IL
    5 days ago

  • Project Management Administrator

    $20 - $26 per hour

     ...The Project Management Administrator contributes to the success of Eagle Flexible Packaging by providing administrative support to the...  ...safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management. Other related duties as... 
    Suggested
    Hourly pay
    Full time
    Temporary work
    Work at office
    Flexible hours

    Eagle Flexible Packaging

    Springfield, IL
    3 days ago

  • General Manager

     ...Description: The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted...  ...rest break requirements • Train and empower Team Members to de-escalate guest service issues • Communicates with Team Members in a... 
    Suggested
    Weekly pay
    Local area
    Immediate start
    All shifts
    Shift work

    Thorntons (Kentucky)

    Springfield, IL
    3 days ago

  • Project Manager ll

     ...detail, and a high commitment to ethics. They are hiring a Project Manager to oversee capital projects in one of their locations. The...  ...commissioning, and completion. Manage changes in project scope and escalate risk management concerns as necessary. Ensure compliance with... 
    Suggested
    Full time
    For contractors
    Work at office
    Local area

    Blue Signal Search

    Springfield, IL
    2 days ago

  • Director, Facilities Operations & Services (Shackelford County, TX)

    $139.4k - $291.8k

     ...and drive that program. You will directly lead senior service managers and their organizations, driving disciplined execution of preventive...  .... Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service... 
    Suggested
    Full time
    Temporary work
    For contractors
    Relocation package
    Flexible hours

    Oracle

    Springfield, IL
    7 days ago

  • Account Executive (Northeast)

     ...territory by identifying business opportunities through territory management, target account prospecting, and profiling. Responsible to...  ...needed. Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty... 
    Suggested
    Work experience placement
    Local area
    Shift work

    Verint Systems

    Springfield, IL
    4 days ago

  • Shift Manager

     ...and Guests. As a member of the team you will assist the General Manager through managing successful shifts, by achieving sales and...  ...promoting Guest satisfaction and managing restaurant operations Escalating any concerns or recommendations with the restaurant, employees... 
    Suggested
    Flexible hours
    Shift work

    Checkers & Rally’s

    Springfield, IL
    4 days ago

  • Enterprise Account Executive

    $101k - $189k

     ...Overview Are you looking for a role where you can truly influence and manage your own book of business in a collaborative sales environment?...  ...parties Handling post-sales support issues for customers, e.g. escalation of support calls, identifying additional training needs, etc Is... 
    Suggested

    AvePoint

    Springfield, IL
    5 days ago

  • Enterprise Account Executive

    $140k

     ...AE’s and we provide a lot for our reps to succeed: • Tenured management who are skilled at guiding highly successful sales personnel...  ...satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious.... 
    Live in
    Local area

    UKG

    Springfield, IL
    4 days ago

  • Enterprise Account Executive

    $50k - $200k

     ...Connect product capabilities to measurable outcomes Complex Deal Management & Closing Build and execute mutual close plans with shared...  ...Solutions, CS, legal, and leadership efficiently without over-escalating Lead internal deal reviews with accurate forecasting and a... 
    Full time
    Work experience placement
    Local area
    Remote work
    Work visa

    Dodge Construction Network

    Springfield, IL
    4 days ago

  • Director of Customer Service

    $168k - $192k

     ...Success, Product, and other cross-functional teams to resolve escalated issues, improve customer outcomes, and reduce friction in end-...  ...experience, including 5+ years leading teams and at least 2+ years managing managers or multi-layered teams. Bachelor’s degree in... 
    Work at office

    Datavant

    Springfield, IL
    2 days ago

  • Service Manager

     ...Service Manager ABOUT RUNDE CHEVROLET Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with...  ...interaction reflects Runde's standard of integrity and care Resolve escalated customer concerns promptly and professionally Monitor and... 

    Runde Auto Group

    Springfield, IL
    3 days ago

  • Senior Project Manager

    $75k - $130k

     ...Join to apply for the Senior Project Manager role at Americaneagle.com Direct message the job poster from Americaneagle.com Americaneagle...  ...our project timelines, mitigating project risks, blockers and escalations, tracking and measuring project status, managing scope,... 
    Full time
    Contract work

    AmericanEagle.com

    Springfield, IL
    5 days ago

  • Service Manager

     ...across North America. They're growing, and they need a Service Manager to lead their field service operation. The role This isn't a...  ...needs. Own and operate the 24/7 support hotline and coordinate escalation as required. Travel to customer sites to install, commission and... 
    Flexible hours

    Hyrra

    Springfield, IL
    5 days ago

  • Client Services Manager

     ...seeking a highly motivated and detail-oriented Client Services Manager to join our team. The ideal candidate will manage a Client Services...  ...metrics Problem-solving mindset with the ability to de-escalate and resolve issues Highly organized with strong attention to detail... 
    Contract work
    Remote work
    Flexible hours

    American Financial Management

    Springfield, IL
    3 days ago

  • Project Manager

    $105k - $135k

    IEM is looking for a Full Time- Project Manager who is ready to develop and execute a comprehensive program strategy to achieve the...  ...program governance and oversight of the grant. This includes issue escalation, recommendations, and decision support to state leadership.... 
    Full time
    Work at office
    Local area
    Work from home
    Flexible hours

    IEM

    Springfield, IL
    1 day ago

  • Quality Assurance Team Lead

     ...COPQ) First Pass Yield Customer complaints and returns Present performance metrics to plant and executive leadership Identify and escalate systemic risks proactively Lead structured root cause investigations Ensure rapid containment and long-term corrective actions Drive... 

    Confidential

    Springfield, IL
    5 days ago

  • Senior Client Executive

     ...company’s comprehensive suite of originations, servicing, and managed servicing solutions together with technology-enabled processing...  ...internal communication of client opportunities, issues, escalations and external communication that includes key defi messages... 
    Work experience placement
    Flexible hours

    defi AUTO LLC

    Springfield, IL
    22 days ago

  • Project Manager, Business Evolution Strategic Development

     ...navigate, potential changes in the healthcare environment such as Most Favored Nations (MFN) pricing controls and Prescription Benefit Manager (PBM) . Project Manager, BESD role provides business‑critical operational support for cross‑functional initiatives related to... 
    Work at office
    Local area

    AbbVie

    Springfield, IL
    1 day ago

  • Strategic Sourcing Contracts Manager

    $102.8k - $176k

     ...contributor role within the team. We are open to hiring this role in any US based location. RSM is seeking a Strategic Sourcing Contracts Manager to join our finance team! This role is responsible for leading and executing vendor sourcing negotiations for projects and... 
    Contract work
    Work experience placement
    Internship
    Local area

    RSM US LLP

    Springfield, IL
    3 days ago

  • Front Desk Supervisor/Customer Service - Hilton $16-$35/hr

    $16 - $35 per hour

     ...Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front... 
    Hourly pay
    Full time
    Shift work
    Night shift
    Afternoon shift

    Hilton

    Springfield, IL
    4 days ago

  • Product Marketing Manager / Senior Manager - Clinical Operations

    $75k - $150k

     ...significantly impacting life sciences. Our focus is on customer satisfaction, employee success, and growth. The Product Marketing Manager / Senior Manager - Clinical Operations will be responsible for driving content and messaging for 1-3 products within the Clinical Operations... 
    Work experience placement
    Work at office
    Local area
    Work from home
    Flexible hours

    Veeva Systems

    Springfield, IL
    3 days ago

  • Senior Customer Success Manager

    $150k - $175k

     ...personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their...  ...early warning signals and take timely action before issues escalates. Design and maintain a personal operating rhythm for tracking adoption... 
    Work experience placement
    Summer holiday
    Live out
    Work at office
    Local area
    Remote work
    Flexible hours
    2 days per week

    BetterUp

    Springfield, IL
    5 days ago