FULL-TIME ADMINISTRATIVE PROFESSIONAL

Administrative Assistant For nearly 20 years TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. As an Administrative Assistant you will work alongside the Care Management leader to provide assistance and support related to our care management office.

Essential Duties and Responsibilities Fully understand the day-to-day operations, company policies and operational workflows to properly support various areas based on requests.

Assist field care managers and office employees with work-related questions, troubleshooting, and on-the-spot training.

Answer phones, greet and direct the public in a polite and professional manner.

Communicate via telephone or Zoom video with clients and/or families regarding any customer service or invoicing concern.

Serve as a liaison to corporate departments including payroll, billing, AR, IT and other departments as needed.

Monitor client billing information and care manager payroll on a weekly basis to ensure errors are caught before invoices and payroll are processed.

Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information.

Perform additional duties, including leading and supporting projects and errands as assigned.

Required Skills, Education and Certifications High school diploma or equivalent education.

Three years of administrative assistant experience.

Knowledge of Microsoft Word, Excel, Google products, Microsoft PowerPoint and Adobe Acrobat.

Excellent customer service and problem‑solving skills.

Ability to sit, stand and walk for prolonged periods of time throughout the workday.

Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for Full‑time Employees Medical/Dental/Vision Insurance

Life Insurance

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California-based applicants as a condition of employment. Applicants who have been convicted of a non‑exemptible crime are subject to conditional offer rescission in compliance with applicable state and local laws.

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