Account Manager (B2B / SaaS / Servicios) COL (Remote)
Simera
Floral Park, Nassau County, NY
- Remote job
Account Manager Con Enfoque Consultivo Y Orientacin A Resultados
Account Manager con enfoque consultivo y orientacin a resultados, responsable de gestionar relaciones con clientes, impulsar el crecimiento de cuentas y generar impacto directo en el negocio. Este rol es ideal para perfiles con experiencia trabajando de cara al cliente, con capacidad de entender sus necesidades y actuar como socio estratgico.
Responsabilidades
- Gestionar una cartera de clientes B2B de forma activa y estratgica
- Construir relaciones slidas y de largo plazo
- Identificar oportunidades de upselling y cross-selling
- Asegurar la satisfaccin, retencin y crecimiento de cuentas
- Coordinar con equipos internos (tecnologa, marketing, producto, entre otros)
- Dar seguimiento a entregables, indicadores clave (KPIs) y desempeo de cuentas
- Identificar oportunidades de mejora en procesos y resultados del cliente
Requisitos
- Mnimo 2 aos de experiencia en roles como Account Manager, Customer Success o posiciones con interaccin directa con clientes
- Experiencia gestionando clientes de manera directa
- Experiencia en entornos B2B, preferiblemente en servicios o SaaS
- Experiencia en ventas consultivas o gestin estratgica de cuentas
- Manejo de herramientas CRM (HubSpot, Salesforce u otros)
- Nivel de ingls intermedio (B1B2) para perfiles junior y avanzado (C1) para perfiles senior
Habilidades clave
Relacin con clientes
- Comunicacin clara y profesional
- Manejo de stakeholders
- Resolucin de problemas
- Seguimiento continuo
Negocio y desempeo
- Orientacin a resultados (KPIs, ingresos, crecimiento)
- Identificacin de oportunidades comerciales
- Experiencia en upselling y cross-selling
Gestin y operacin
- Organizacin y manejo de mltiples cuentas
- Seguimiento de proyectos y entregables
- Coordinacin con equipos internos
Pensamiento estratgico
- Comprensin del negocio del cliente
- Capacidad de proponer mejoras
- Uso de datos para la toma de decisiones
Conocimiento tecnolgico
- Familiaridad con herramientas digitales
- Entendimiento funcional de procesos
Deseable
- Experiencia en SaaS o startups
- Experiencia con clientes internacionales
- Manejo de cuentas mid-market o enterprise
- Experiencia en agencias o servicios digitales
Proceso de aplicacin
Para avanzar en el proceso, se solicita grabar un video corto (12 minutos) que incluya:
- Experiencia como Account Manager
- Herramientas utilizadas
- Nivel de ingls (puede incluir algunas frases en ingls)
- Disponibilidad actual
El video permitir conocer mejor el perfil y priorizar candidaturas en procesos activos.
SimeraVacancy posted 3 days ago
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