Medical Front Office Coordinator

Job Description

Job Description

Responsibilities

• Provide a warm, professional first point of contact for patients and referring offices
• Answer and manage incoming telephone calls, messages, and patient inquiries
• Schedule new patients, follow-up visits, and procedures
• Coordinate patient check-in and check-out
• Verify demographics, insurance information, referrals, and required documentation
• Obtain and track insurance authorizations when appropriate
• Collect copays, deductibles, self-pay balances, and other patient payments
• Maintain an accurate and efficient physician schedule
• Request and organize outside medical records, imaging reports, and referrals
• Communicate with referring physicians and their offices
• Coordinate procedure scheduling with ambulatory surgery centers and other facilities
• Maintain accurate patient information within the electronic health record
• Assist with medical-record requests and release-of-information workflows
• Help manage incoming faxes, portal messages, correspondence, and administrative tasks
• Assist with billing and revenue-cycle communication as needed
• Help establish and maintain efficient front-office policies and workflows
• Maintain a professional, organized, and welcoming reception environment
• Work closely with the physician and medical assistant to ensure excellent patient flow and service

Qualifications

Required:

• Previous medical front-office experience
• Excellent telephone and interpersonal communication skills
• Strong customer-service skills
• Excellent organization and attention to detail
• Comfortable working with electronic health records and office technology
• Ability to multitask and prioritize in a busy medical environment
• Professional appearance and communication
• Reliable, proactive, and able to work independently

Strongly Preferred:

• 2+ years of specialty medical-office experience
• Experience with insurance verification and prior authorizations
• Experience scheduling medical procedures
• Experience with Athenahealth
• Experience in pain management, orthopedics, spine, PM&R, neurology, surgery, or another specialty practice
• Experience communicating with referring physician offices
• Familiarity with medical billing and revenue-cycle workflows
• Bilingual English/Spanish
• Previous lead, supervisory, or office-management responsibilities

What We Offer

• Competitive compensation based on experience
• Paid time off
• Paid holidays
• Consistent weekday schedule
• No routine nights or weekends
• Direct involvement with the physician/owner
• Training and professional development
• Opportunity for increased responsibility as the practice grows
• Potential advancement into a practice-management role

We are looking for someone who is personable, polished, organized, and takes ownership of their work. The ideal candidate enjoys creating an excellent patient experience while also making sure the operational details of the practice are handled correctly.

If you are looking for an opportunity to help build a high-quality medical practice and grow with it long-term, we would love to hear from you.

Mattei Health is a new physician-owned interventional spine and pain medicine practice opening in Boca Raton, Florida. We are building a modern, highly organized, patient-centered practice focused on providing an exceptional experience from the patient's first phone call through treatment and follow-up.
We are seeking an experienced Medical Front Office & Practice Coordinator who wants to take ownership of the front-office experience and help build a growing specialty practice from the beginning.
This is more than a traditional receptionist position. The right candidate will work closely with the physician and clinical staff and will have the opportunity to take on increasing operational and leadership responsibilities as the practice grows.

Company Description

Mattei Health is a new physician-owned interventional spine and pain medicine practice opening in Boca Raton, Florida. We are building a modern, highly organized, patient-centered practice focused on providing an exceptional experience from the patient's first phone call through treatment and follow-up.\nWe are seeking an experienced Medical Front Office & Practice Coordinator who wants to take ownership of the front-office experience and help build a growing specialty practice from the beginning.\nThis is more than a traditional receptionist position. The right candidate will work closely with the physician and clinical staff and will have the opportunity to take on increasing operational and leadership responsibilities as the practice grows.