Operations and Admin Assistant

Operations & Admin Assistant This is a remote position. We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time, work-from-home role for a Philippines-based professional with strong experience in administration, customer service, scheduling, and invoicing. You will play a key role in managing job administration, coordinating technician schedules, following up on quotes and invoices, and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred. Key Responsibilities Answer incoming calls and provide professional customer support when required. Monitor and manage shared email inboxes, enquiries, and job-related communications. Follow up on outstanding quotes to help convert them into confirmed bookings. Follow up on overdue invoices in a professional and timely manner. Prepare and issue invoices and create work orders for completed jobs. Coordinate technician schedules, job bookings, and dispatch using simPRO. Prepare reports and assist with job documentation and compliance requirements. Order and track materials, supplies, and equipment from suppliers. Monitor stock deliveries and follow up on delayed orders or returns. Maintain accurate job records and support the smooth day-to-day operation of the business. Requirements Minimum 2–3 years of experience as an Admin Assistant supporting an Australian trade, electrical, construction, or similar service-based business. Previous experience using simPRO or a similar job management software is highly preferred. Strong administrative, scheduling, and customer service experience. Excellent written and spoken English with a professional phone manner. Confident communicating with customers, suppliers, and internal teams. Highly organised with strong attention to detail and the ability to manage multiple tasks. Experience following up on quotes and outstanding invoices is an advantage. Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times, not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term, full-time job—not a side gig or freelance task Payroll is processed bi-monthly. We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. Benefits Monthly Salary: Php35,000 Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month You will be paid extra for overtime and Philippines public holidays Probation: 6 months and after Probation 10 days annual leave credits 5 days of sick leave HMO offered after 6-months probation Eligible for 13th Month Pay after 30 days Annual Salary Review Laptop provided after 30 days Permanent work-from-home role. You will have to use your own internet. SHIFT TIMES: 7 AM to 4 PM Philippine time, Monday to Friday 24x7 Direct