Implementation Success Partner

Role Description

As an Implementation Success Partner, you will take on a multifaceted role that merges the intricacies of engagement management, project leadership, analytics, and technical oversight. You'll forge strong relationships with key stakeholders in hospitals and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams, becoming an essential bridge between our customers and internal teams. Your responsibility will encompass the comprehensive management of technical feature and function delivery within deployments, ensuring a smooth transition from customer kickoff to go-live. Through meticulous planning and coordination with a cross-functional, matrixed team, you will guarantee the success of each project.

In this pivotal role, you will also gain an in-depth understanding of the Qventus Periop product, enabling you to innovate new applications and maximize value for our clients. Your expertise and creative problem-solving will drive the successful implementation of our solutions, making a tangible difference in the healthcare landscape.

Key Responsibilities:

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverage deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

Qualifications

• At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
• Project management experience with complex implementations in the provider-side healthcare setting.
• A track record of applying strong quantitative and analytical skills in prior roles.
• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required.
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.).
• Ability to travel on average 25% and up to 50%.

Requirements

• Experience writing SQL queries (highly desired).
• PMP certification.
• Experience with Epic/Cerner EHR instances.
• Experience working with clinical and/or process consultants.

Benefits

• Open Paid Time Off.
• Paid parental leave.
• Professional development.
• Wellness and technology stipends.
• A generous employee referral bonus.
• Employee stock option awards.

Salary Range

$120,000 — $150,000 USD