Key Account Manager

Job Description

Key Account Manager – Club & Western Territory

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Location: Seattle Metro Area (Remote Home Office)

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Company: La Lorraine Bakery Group / Bakery de France

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Position Summary

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La Lorraine Bakery Group and Bakery de France are seeking a highly motivated and results-oriented Key Account Manager to lead the day-to-day management of our most strategic customer relationships and expand assortment across customers in assigned territory. This role will serve as the primary liaison between our customer’s headquarter teams and our internal cross-functional organization.

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The Key Account Manager will be responsible for driving sales growth, acquiring new business, managing customer relationships, leading innovation initiatives, coordinating commercialization efforts, and ensuring flawless execution across supply chain, logistics, and operational functions. The ideal candidate combines strong account management skills with a collaborative, entrepreneurial mindset and a passion for delivering customer-focused solutions.

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This position is home-office based in the Seattle metropolitan area and requires regular interaction with customer headquarters across assigned territory and multiple sales broker organizations

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Key Responsibilities

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Customer & Account Management

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• Serve as the primary day-to-day contact for customers within assigned territory, including Costco.
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• Build and maintain strong relationships with customer buying team, R&D team, operations teams, and sales brokers.
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• Develop and execute annual business plans that support growth objectives for both La Lorraine Bakery Group and Bakery de France product portfolios.
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• Manage customer communications, presentations, scorecards, business reviews, and strategic planning sessions.
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• Monitor sales performance, distribution, pricing, promotions, and category trends to identify growth opportunities.
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• Organize and manage administrative processes for assigned customers and territories
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Innovation & Commercialization

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• Lead the customer innovation pipeline from concept through commercialization.
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• Collaborate with New Product Development Teams, R&D, operations, and category management teams to identify and develop new product opportunities.
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• Coordinate product submissions, customer presentations, sampling programs, and commercialization timelines.
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• Ensure successful launch execution for new products and seasonal initiatives.
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Supply Chain & Operational Support

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• Partner with internal supply chain, customer service, logistics, and planning teams to ensure high service levels and customer satisfaction.
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• Support inventory planning, forecasting, order management, and issue resolution.
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• Act as a secondary point of contact for logistics and supply chain-related customer matters.
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• Assist with import/export coordination and international supply chain activities as needed.
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Cross-Functional Leadership

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• Collaborate closely with teams across North America and Europe to align customer strategies and business priorities.
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• Provide customer insights and market intelligence to support strategic decision-making.
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• Drive accountability across functions to ensure commitments are delivered on time and in full.
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• Support continuous improvement initiatives that enhance customer service and operational efficiency.
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Qualifications

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Required

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• Bachelor's degree
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• 5+ years of Key Account Management, National Account Management, Sales, or Customer Development experience within the bakery or CPG industry.
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• Experience managing Costco, Club Channel customer or large national retailers with centralized buying structures
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• Strong analytical, organizational, and project management skills.
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• Excellent communication, presentation, and negotiation abilities.
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• Ability to work independently in a remote home-office environment.
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• Willingness to travel as needed throughout North America and internationally.
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Preferred

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• Experience managing Costco or other retail customers.
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• Bakery industry experience, including fresh, frozen, or in-store bakery categories.
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• Import/export and international supply chain experience.
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• Experience working with global organizations and cross-functional international teams.
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• Familiarity with commercialization processes, product launches, and innovation pipelines.
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• Experience using syndicated data, customer scorecards, forecasting tools, and CRM systems.
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Who Will Thrive in This Role

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This role is ideal for someone who enjoys building businesses, not simply maintaining them.

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The North American business is in a rapid growth phase. While backed by a successful global organization, our North American operation operates with the speed, agility, and resourcefulness of a startup.

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The successful candidate will be comfortable:

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• Working in an entrepreneurial environment where processes are still being developed.
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• Wearing multiple “hats” and supporting areas beyond a traditional account management role.
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• Rolling up their sleeves and solving problems independently.
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• Operating effectively with limited resources and competing priorities.
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• Building systems, processes, customer relationships, and ways of working from the ground up.
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• Managing ambiguity and adapting quickly as the business evolves.
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• Taking ownership for outcomes rather than relying on large support teams.
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This is not a role for someone seeking a highly structured environment with extensive support functions. It is an opportunity for a highly motivated professional to have a direct and visible impact on the growth of two emerging bakery brands in North America.

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Why Join Us?

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La Lorraine Bakery Group and Bakery de France are rapidly expanding across North America with a portfolio of innovative bakery products, including premium donuts, mini beignets, artisan breads. This role offers a unique opportunity to influence the growth of two dynamic bakery companies while working directly with strategic retailers.

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You'll join an entrepreneurial, fast-growing organization where innovation, ownership, and customer partnership drive everything we do.