Head of Sales Planning
Jobtailor
Analyze client needs to develop customer-centric solutions that enhance customer experience
Design customer journey maps to create seamless and personalized experiences
Lead teams in strategic planning and execution of customer-related initiatives
Utilize customer data management and analytics to drive business growth
Manage sales strategy workstreams and align them with client expectations
Develop and implement customer engagement strategies to boost loyalty and advocacy
Oversee deployment of customer satisfaction surveys and analyze results for improvement
Coach team members to leverage their strengths and improve performance
Address conflicts and engage in critical conversations with clients and stakeholders
Uphold professional and technical standards while maintaining integrity and authenticity
Own project planning, budgeting, execution, and completion
Confirm project success, maintain standards, and elevate issues where appropriate
Manage client accounts and mentor junior staff
Requirements At least a Bachelor's degree
At least 5 years of experience
Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications
Proficiency in Customer Experience (CX) Strategy and Design
Analytical thinking for Customer Journey Analysis and Segmentation
Experience in Sales Strategy Consulting and embracing change and innovation
Ability to manage Customer Relationship Management (CRM) systems
Coaching and feedback skills to enhance team performance
Strategic questioning skills to drive business process improvement
Willingness to travel up to 60%
Must not require PwC sponsorship through the H-1B lottery, except as permitted by PwC policy
Core Competencies Demonstrates expertise in Customer Experience (CX) Strategy and Design, with a strong focus on Customer Journey Analysis and Segmentation. Proven ability to lead teams in strategic planning, manage Customer Relationship Management (CRM) systems, and enhance team performance through coaching and feedback.
Highest-signal resume keywords Customer Experience (CX) Strategy and Design
Customer Journey Analysis and Segmentation
Sales Strategy Consulting
Customer Relationship Management (CRM) Systems
Coaching and Feedback Skills
ATS Optimization Keywords Hard Skills Customer Experience (CX) Strategy
Customer Journey Mapping
Customer Data Management
Sales Strategy Development
Project Planning
Budgeting
Analytical Thinking
Business Process Improvement
Segmentation Analysis
Client Account Management
Soft Skills Coaching
Conflict Resolution
Strategic Questioning
Team Leadership
Communication
Industry Keywords Customer Engagement Strategies
Customer Satisfaction Surveys
Client Expectations
Business Growth
Professional Standards
#J-18808-Ljbffr Jobtailor
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