Operations/Sample Assistant

Company Description

Join our team at The Frankie Shop! Founded in 2014 by Gaëlle Drevet, The Frankie Shop has become synonymous with smart, oversized suiting: the trademark style of a signature aesthetic rooted in individuality and unfettered self-expression. Modern and timeless, cosmopolitan and universal, done and undone, Paris and New York, masculin-féminin… Frankie does it all and for everyone.

Job Description

We are seeking a highly organised and proactive Part-Time Operations & Sample Assistant to join our growing team. This role will be responsible for managing sample inventory, coordinating shipments, tracking merchandise, and liaising with internal and external teams to ensure smooth day-to-day operations. The ideal candidate will have a strong eye for detail, excellent organisational skills, and the ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate sample requests and shipments for editorial photoshoots, VIP gifting, and product pull requests.
• Maintain the physical organization of the sample closet, ensuring samples are categorized, prioritized, and managed according to turn-in schedules.
• Liaise via email with stylists and collaborators to coordinate sample loans, monitor returns, and maintain accurate records of sample movements.
• Follow up on outstanding samples and communicate relevant updates, deadlines, and logistics to ensure smooth sample management.
• Prepare and organize presentation materials using Google Slides, Google Docs, and other tools to showcase edited pieces available for partners.
• Create clear, visually appealing product presentations and maintain updated sample availability information for partner communications.
• Inspect incoming vendor samples for quality, identifying and reporting any issues to management.
• Perform product maintenance, including steaming, tagging, inspecting, and preparing merchandise.
• Pull, organize, and pack products for outgoing shipments.
• Handle all aspects of box preparation and shipping logistics.
• Assist with transporting samples to the corporate office as needed.
• Utilize Shopify for order processing and related operational tasks.
• Support ad hoc projects and day-to-day tasks in alignment with business needs.

Qualifications & Skills

• Basic knowledge of fashion industry standards and trends is preferred.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage inventory and maintain accurate product records.
• Ability to multitask, manage multiple projects, and meet competing deadlines.
• Strong communication, problem-solving, and time-management skills.
• Ability to respond positively to challenges and work with a sense of urgency in a fast-paced environment.
• Basic Shopify knowledge preferred and familiarity with order processing.
• Proficiency in Google Office Suite and social media platforms.
• Excellent written and verbal communication skills.
• Comfortable in a hands-on, fast paced work environment.
• Previous internship or work experience in fashion, or related industries preferred.
• Ability to lift 20 lbs is required.