Director, Account Management

Director, Account Management Kaufman Hall & Associates, LLC is a leading management consulting firm that partners with healthcare institutions to drive strategic performance. The Director of Account Management leads a portfolio of strategic client accounts, partnering with senior leaders to advance growth and strengthen relationships. Key Responsibilities Manage account planning processes and documentation for a defined portfolio of strategic accounts. Facilitate account team meetings, capturing client priorities, opportunities, risks, and follow‑up actions. Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies. Support executive relationship management activities across assigned strategic accounts, ensuring appropriate engagement of Kaufman Hall and Vizient leadership. Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities. Develop and maintain account management deliverables, including account plans, relationship maps, and pursuit trackers. Coordinate cross‑practice alignment, ensuring client strategies leverage Kaufman Hall’s full capabilities. Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility. Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership. Support the Vice President in rolling out standardized account management processes, tools, and training across the business unit. Mentor and oversee Senior Associates supporting assigned accounts. Qualifications and Experience 7–10 years of relevant and related experience in account management, client engagement, or consulting. Strong organizational skills with the ability to manage multiple priorities across complex client portfolios. Experience supporting strategic account growth, client retention, or business development initiatives. Ability to influence senior stakeholders without direct authority. Proven ability to collaborate with senior executives and cross‑functional teams to align client strategies and business development pursuits. Proficiency with Microsoft Word, Excel, and PowerPoint. Experience working with CRM systems such as Microsoft Dynamics, with an emphasis on account documentation and pipeline visibility. Strong analytical and problem‑solving skills with the ability to generate actionable insights from client and account data. Excellent written and verbal communication skills, with the ability to prepare clear deliverables and present to leadership audiences. Demonstrated professional judgment, integrity, and ability to work in a team‑oriented environment. Experience mentoring junior team members and contributing to a culture of collaboration and accountability. Eligibility Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Physical Requirements Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally performed sitting, talking, hearing and typing. Visual acuity is required to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. Travel Requirements Occasional travel 0–10% required. The role is based in Chicago or Denver and requires three days per week in the office. Compensation Salary range: $120,000 to $160,000. This position is also incentive eligible. Equal Opportunity Employer Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual or perceived protected group status as defined by law. #J-18808-Ljbffr Vizient, Inc