Administrative Assistant

Administrative AssistantSoftware Guidance & Assistance, Inc., (SGA), is searching for an Administrative Assistant for a Contract assignment with one of our premier Healthcare clients in Los Angeles, CA.Responsibilities:In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at firm Health by processing inquiries and converting them to patients for firm Health. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at firm Health; collaborate with case managers, as needed. Outreach firm Health clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization's telehealth program offerings.Reporting directly to the Manager, Access Services, Telehealth Coordinator is responsible for managing telehealth inquiries and requests. Serve as the customer's primary point of contact, document and communicate status and progress. This role will collaborate with other members of Patient Navigation and Business Services as well as members within firm Health, and partner with local clinical and operational leaders and international partners.Required Skills:Previous clinic experience preferred minimum 6 months.Care Connect experienceSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.