Account Manager, Commercial - AI / Strategic Growth

ur client is hiring a Commercial Account Manager to own customer relationships across a growing commercial customer base. This role sits at the intersection of customer success, retention, expansion, and commercial negotiation. You’ll manage renewals and recontracting, identify opportunities to grow account value, help customers adopt additional use cases, and ensure a strong ongoing customer experience. This is a great fit for someone who has experience in SaaS renewals, customer success, or account management and enjoys owning both the relationship and the commercial outcome. What You’ll Do Own customer relationships across a commercial account segment Lead renewal and recontracting cycles from initial outreach through negotiation, signature, and execution Drive customer retention, on‑time renewals, increased commitments, and account expansion Build trusted relationships with customers and understand their business goals, use cases, and success metrics Identify new workloads, use cases, or expansion opportunities within existing accounts Communicate product value, business impact, and ROI in a clear, customer‑focused way Partner with customers to increase adoption and deepen long‑term engagement Manage contract conversations, including negotiation, deal structure, legal review, and security review processes Maintain accurate forecasting, account notes, renewal timelines, and pipeline data in CRM and reporting tools Follow established account management playbooks while continuing to improve outreach, renewal, and expansion processes Collaborate cross‑functionally with Sales, Customer Success, Product, Engineering, and leadership to support customer outcomes What We’re Looking For Experience in SaaS renewals, customer success, account management, or a similar customer‑facing commercial role Experience carrying a quota, retention target, renewal goal, or other measurable customer revenue target Strong negotiation, deal structuring, and contract management skills Ability to manage a large book of customers and prioritize accounts based on risk, growth potential, and business impact Proven ability to identify expansion opportunities and grow customer relationships over time Strong communication skills with the ability to build trust across business, technical, and executive stakeholders Highly organized and comfortable managing multiple renewal timelines at once Salesforce proficiency required Experience with AI platforms, data infrastructure, developer tools, or technical SaaS is a strong plus Collaborative, coachable, and comfortable operating in a fast‑paced startup environment Curious about emerging technology and energized by helping customers adopt new products and workflows Tools & Systems This role may use tools such as Salesforce, Slack, Gong, Apollo, and internal analytics or reporting platforms. Compensation & Benefits The expected compensation range for this role is $91,000–$105,000 base salary, with $130,000–$150,000 OTE, plus equity and comprehensive benefits. Competitive compensation and equity Health, dental, and vision insurance Learning and growth opportunities Regular team events and offsites Relocation support to San Francisco Visa sponsorship available Location This role is based in San Francisco, CA. Equal Opportunity Statement Our client is an equal opportunity employer and welcomes candidates from all backgrounds. They are committed to building an inclusive team and evaluating candidates based on skills, experience, and alignment with the role. #J-18808-Ljbffr Method Recruiting