Average salary: $95,281 /yearly
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- ...Support Technicians handling 700+ tickets per month. Establish and enforce SLAs with a target of median resolution under 4 hours. Own Zendesk configuration, triage workflows, routing rules, and escalation paths. Drive resolution time and first-response metrics....ZendeskFull timeContract workTemporary workWork at officeRemote workVisa sponsorshipFlexible hours
Ennoble Care
Marlton, NJ6 days ago $60k - $70k
...quality service for customers. Ideal candidates have experience in operations, a passion for customer experience, and familiarity with tools like Grafana and Zendesk. The position is full-time and remote, with a compensation range of $60,000 to $70,000. #J-18808-Ljbffr...ZendeskFull timeRemote workChargerHelp
New York, NY4 days ago- ...qualifications Proven experience managing a BPO or outsourced vendor relationship as the single point of contact Hands-on knowledge of Zendesk and its configuration for blended teams Experience holding vendors accountable to SLAs and support metrics with independent data...ZendeskFull timeRemote work
Virtual Vocations Inc
United States2 days ago - ...equivalent experience) 2+ years of Workforce Management or call center analytics experience Experience with WFM platforms such as Zendesk or NICE Advanced Excel skills, including pivot tables and trend analysis Strong analytical abilities with a focus on data...ZendeskRemote work
Virtual Vocations Inc
United States4 days ago - ...experience in a high-volume call center environment, preferably in the health industry Proficiency in using CRM software such as Zendesk and Vetspire Experience managing a significant volume of emails and calls daily Strong organizational skills and ability to work...ZendeskPart timeRemote work
Virtual Vocations Inc
United States19 hours ago - ...supervise une petite équipe interne et des prestataires. Vous gérerez M365, l'infrastructure cloud, les domaines et la sécurité, avec des responsabilités sur NetSuite, Mavenlink, ZenQMS et Zendesk, afin d'assurer disponibilité et conformité. #J-18808-Ljbffr Jobleads-USZendeskRemote job
- ...Hands-on experience with support queue management, including ticket triage and agent coaching Operational fluency with modern support platforms, preferably Zendesk Experience tracking and reporting on support KPIs to drive decision-making and performance improvements...ZendeskFull timeRemote work
Virtual Vocations Inc
United States3 days ago - ...support while managing tickets and staying current on product knowledge. You bring 1–2 years in technical support, familiarity with Zendesk, Slack, Excel, and Outlook, plus energy, empathy, and a coachable mindset to thrive in a fast-paced environment. #J-18808-LjbffrZendeskRemote workMonday to Friday
AlertMedia
New York, NY2 days ago $85k - $105k
...with the knowledge and resources needed to effectively leverage our core systems, including Atria’s own custom built tools as well as ZenDesk, Slack, and Gmail, etc. This is an ideal role for someone interested in pursuing a career in Program or Product Management within...ZendeskFull timeWork at officeFlexible hoursAtria Physician Practice New York Pc
Remote19 hours ago- ...Pylon is a Series B, AI-native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence...ZendeskFull timeWork at office
Pylon
Remote19 hours ago - ...within the company. Day to Day Responsibilities: Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer's shipment, questions on how to use Veriswap and customer complaints. Identify...ZendeskHourly payRemote work
Veriswap
United States3 days ago - ...Shared Services Coordinator to provide essential HR support in a fully remote role. Ideal candidates will have strong experience with Zendesk and Workday, demonstrating the ability to manage high-volume HR tickets with precision and efficiency. This position offers...ZendeskHourly payRemote work
LaSalle Network
Northfield, IL1 day ago - ...Tech-savvy and a fast learner Customer-focused Ability to work under stress to achieve targets Previous experience with Zendesk is a plus College degree or equivalent preferred Equipment, Internet and Workspace Requirements A desktop or laptop (2015...ZendeskFull timeRemote workWork from home
PerunHR
United States3 days ago - ...and a passion for solving problems of all shapes and sizes with thoughtful design. What You Get To Do Everyday Create assets for the Zendesk website Concept ideas around the Zendesk brand Design and e xecute Zendesk online advertising Design presentations and printed...Zendesk
Studio Commerciale Neri
Kingston, NY4 days ago - ...communication skills for explaining complex concepts clearly and empathetically Experience using customer support platforms such as Intercom, Zendesk, or Salesforce High school diploma or equivalent required; bachelor's degree preferred Ability to learn new systems and manage...ZendeskFull timeRemote work
Virtual Vocations Inc
United States4 days ago - ...creative agencies or corporate gifting Proficiency with project management tools such as Wrike or Asana and ticketing systems like ZenDesk or Intercom Ability to work under tight deadlines while meeting customer expectations Strong analytical and problem-solving...ZendeskFull timeRemote work
Virtual Vocations Inc
United States4 days ago - ...Amadeus GDS and online/offline Travel operational processes.Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc).Customer-Centric: The customer is at the forefront of everything we do -- you must live and breathe customer service and promote...ZendeskShift work
- ...manage new patient referrals and coordinate start-of-care visits. You will liaise between pharmacies, nurses, and patients, using Zendesk, Google Suite, and Slack to ensure timely staffing and smooth care delivery. This fully remote US role requires excellent organization...ZendeskRemote job
- ...em áreas Ligadas a Tecnologia e Comunicação (concluído ou em andamento). Experiência com sistemas de tickets (ex: HubSpot , Zendesk , Freshdesk ). Boa comunicação oral e escrita. Flexibilidade para lidar com as mais diversas situações. Capacidade para...ZendeskFull timeRemote work
Skydropx
Brazil5 days ago - ...At **AgencyCRM**, we are seeking an experienced **Filipino Zendesk & Fin Support Expert** to join our remote team. If you have a strong background in customer support, Zendesk administration, and AI-powered support tools, we'd love to hear from you. You will play a key...ZendeskRemote work
AgencyCRM
Dallas, TXa month ago - Zendesk is looking for a Vice President to oversee Managed and Professional Services, focusing on growth and customer satisfaction. The role requires developing strategies to increase service bookings and enhance operational efficiency, while collaborating with various...ZendeskRemote work
- ...and coordinate timely start-of-care visits. You will serve as a liaison between specialty pharmacies, nurses, and patients, using Zendesk, Google Suite, and Slack to ensure smooth coordination. The role requires excellent organization, attention to detail, and a proactive...ZendeskRemote workWeekend work
- Zendesk, Inc. is seeking a Vice President of Total Rewards to lead its compensation and benefits strategy. This role involves designing competitive programs and leveraging AI for compensation analysis, ensuring compliance and efficiency. You will partner with executive...ZendeskRemote jobFlexible hours
- ...requests. Ideal candidates will have at least 1 year of customer service experience, strong communication skills, and familiarity with platforms like Zendesk and Google Docs. This part-time position offers flexible hours and the opportunity to work from home. #J-18808-LjbffrZendeskPart timeSeasonal workRemote workWork from homeFlexible hours
Jobsultant Solutions
Buffalo, NY1 day ago - ...delivery models and ITSM processes. ~ Experience mentoring administrators and leading platform standards. ~ Experience with Zendesk-to-JSM or similar migrations preferred. ~ Strong communication, leadership, and stakeholder management skills....ZendeskFreelanceLocal areaRemote work
Infotree Global Solutions
San Francisco, CA1 day ago - ...within AdTech or digital advertising Strong understanding of programmatic media buying and ad operations workflows Proven ability to manage high-value clients and drive account growth Experience using tools like Salesforce, ChurnZero, or Zendesk to manage accounts...ZendeskRemote work
Virtual Vocations Inc
United States4 days ago - ...AR aging and overdue balances to inform business decisions Systems Expert: Become the go-to subject matter expert in Netsuite, Zendesk, Recurly, Salesforce and other core billing systems Cross-Functional Collaboration: Partner daily with our energetic Sales and...ZendeskFull timeImmediate startRemote workNight shift
Lucid Software Inc.
Remote19 hours ago - ...home-care model. Ideal candidates bring 2+ years in outbound call centers within healthcare, strong communication skills, and familiarity with EHR systems and support tools (Zendesk/Five9 preferred). Expect a fast-paced team environment. #J-18808-Ljbffr Sprinter HealthZendeskWork from home
- ...in a fast-paced IT environment. Responsibilities include Tier 1/2 troubleshooting, imaging and deploying Windows and Mac laptops, onboarding/offboarding, and accurate documentation in Zendesk. Strong customer service and AD skills required. #J-18808-Ljbffr The HT GroupZendeskRemote work
- ...durch, bearbeitest Support-Tickets, arbeitest eng mit dem Onboarding- & Automation-Team zusammen und erstellst Content wie Blogartikel oder Hilfeseiten. Vertraut mit Tools wie Zendesk, Confluence, Slack, Google Workspace ist vorteilhaft. #J-18808-Ljbffr BuchhaltungsButlerZendeskRemote job
